IT35255: DS8000 PROBE FAILURE IN STORAGE INSIGHTS

APAR status

• Closed as program error.

Error description

• DS8000 Probe fails while processing probe payload output files
  - Null Pointer Exception logged:
  java.lang.NullPointerException
  at com.ibm.srm.dataprocessor.probe.ds.DSProbeProcessor.buildHost
  ConnAndAgentlessServerPropertiesAndRelationships(DSProbeProcesso
  r.java:3573) at com.ibm.srm.dataprocessor.probe.ds.DSProbeProces
  sor.postProcess(DSProbeProcessor.java:1573) at com.ibm.srm.datap
  rocessor.common.probe.api.AbstractProbeDataProcessor.processOutp
  utFile(AbstractProbeDataProcessor.java:440)
  
  ___________________
  _________________________________
  The defect is against
  component: 5608TPCSI
  Server/Manager build/release:
  5.4.1
  Problem as described by customer: DS8K data collection
  status shows ?failed? after recent upgrade
  Initial customer
  impact (low/med/high): med
  

Local fix

• Fix may be implemented in Storage Insights.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring DS8000 devices         *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users monitoring DS8000 devices may         *
  * experience device probe failures while processing probe      *
  * payload output files                                         *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q21   [ IBM-SI-MT ]
  
  ( release target 1Q 2021 / March )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels