IT35168: CATALOG BACKUP FAILS - CTGGA0848:COPYING FILE /DATA/LUCENE/LUCIDX/_9KX.CFE FAILED.

APAR status

• Closed as program error.

Error description

• After upgrading to IBM Spectrum Protect Plus 10.1.7, CATALOG
  BACKUP fails with these errors:
  
  ERROR,<id>,<date&time>,2,CTGGA0848,Copying file
  /data/lucene/lucidx/_5av_Lucene41_0.doc failed. Reason:
  We trust you have received the usual lecture from the local
  System Administrator. It usually boils down to these three
  things:
  
   #1) Respect the privacy of others.
   #2) Think before you type.
   #3) With great power comes great
  responsibility.
  
  sudo: no tty present and no askpass program
  specified rsync: connection unexpectedly closed
  (0 bytes received so far) [sender]
  rsync error: error in rsync protocol
  data stream (code 12) at io.c(226) [sender=3.1.2]
  
  Above error
  will be displayed multiple times in virgo.log
  
  Starting with
  IBM Spectrum Protect Plus 10.1.7, catalog backup process uses
  rsync instead of nfs to copy the data to the VSNAP.
  An issue was discovered that, when not using SERVERADMIN
  to register the catalog backup target vSnap in
  IBM Spectrum Protect Plus, incorrect permissions are configured
  at this destination VSNAP.
  
  
  | MDVREGR 10.1.6.0 5737SPLUS |
  
  IBM Spectrum Protect Plus
  Versions Affected:
  IBM Spectrum Protect Plus 10.1.7
  
  Initial
  Impact: High
  
  Additional Keywords: SPP, SPPlus, CATALOG,
  TS004568427, lucene, SERVERADMIN
  

Local fix

• Change the user account that is used when registering the VSNAP
  Server into IBM Spectrum Protect Plus, to the predefined
  Serveradmin user:
   - Connect to IBM Spectrum Protect Plus GUI
   - Navigate to System Configuration - Backup Storage DISK
   - EDIT the related VSNAP user and change to SERVERADMIN
  
  If Fresh install of 10.1.7 with serveradmin user used, it
  still may fail with the same error. Verify the file
  /etc/sudoers.d/serveradmin on the vSnap server and verify
  it contains the following:
  
     Defaults !requiretty
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.7                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.7 *
  * iFix2 and 10.1.8. Note that this is subject to change at the *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• When a non-serveradmin user is created on vSnap using CLI
  command "vsnap user create", the resulting account has limited
  sudo privileges which did not include permission to run rsync as
  needed for the new catalog backup mechanism in IBM Spectrum
  Protect Plus  10.1.7. The problem has been resolved by adding
  rsync to the list of privileges associated with these user
  accounts.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels