IT35167: COS PROBE FAILED IN STORAGE INSIGHTS WITH ERORR RC = 46, MSG = HWNEP0129E

APAR status

• Closed as program error.

Error description

• Users adding Cloud Object Storage (COS) may find that the
  COS device is added successfully but the probe fails.
  
  In the server logs:
  2020-10-19 08:46:25.391-0500 [EP-SubJob: my.COS.ibm.com-xxxx]
  [CleversafeNAPIDiscovery.collectObjectResources] [ERROR] Error
  collecting object resources
  java.lang.UnsupportedOperationException: JsonNull
  at com.google.gson.JsonElement.getAsString(JsonElement.java:191)
  at
  com.ibm.cleversafe.client.model.DSNetSystemConfigurationHandler.
  getMirrors(DSNetSystemConfigurationHandler.java:620)
  at
  com.ibm.cleversafe.client.api.DSNetSystemConfigurationClient.get
  SystemConfiguration(DSNetSystemConfigurationClient.java:115)
  at
  com.ibm.tpc.ep.cleversafe.CleversafeProvider.collectAllDSNetConf
  iguration(CleversafeProvider.java:118)
  at
  com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.collectObjectR
  esources(CleversafeNAPIDiscovery.java:345)
  at
  com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.runProbe(Cleve
  rsafeNAPIDiscovery.java:187)
  at
  com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.collectData(Cl
  eversafeNAPIDiscovery.java:302)
  at
  com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.run(Cleversafe
  NAPIDiscovery.java:93)
  at
  com.ibm.tpc.ep.base.EPLauncher$SubJobThread.run(EPLauncher.java:
  177)
  2020-10-19 08:46:25.407-0500 [EP-SubJob: my.COS.ibm.com-xxxx]
  [CleversafeNAPIDiscovery.run()] [ERROR] Error running discovery:
  com.ibm.tpc.common.api.napi.NAPIConnectionException: rc = 46,
  msg = HWNEP0129E
  at
  com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.collectObjectR
  esources(CleversafeNAPIDiscovery.java:399)
  at
  com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.runProbe(Cleve
  rsafeNAPIDiscovery.java:187)
  at
  com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.collectData(Cl
  eversafeNA8PIDiscovery.java:302)
  at
  com.ibm.tpc.ep.cleversafe.CleversafeNAPIDiscovery.run(Cleversafe
  NAPIDiscovery.java:93)
  at
  com.ibm.tpc.ep.base.EPLauncher$SubJobThread.run(EPLauncher.java:
  177)
  
  The error occurs when collecting the mirrors details
  information.
  

Local fix

• update the vaults that has a null in the description
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users adding / monitoring Cloud Object  *
  * Storage                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights users adding Cloud Object Storage (COS)     *
  * may experience that the COS device is added successfully     *
  * but the probe fails.                                         *
  *                                                              *
  * And found in the server logs:                                *
  * [CleversafeNAPIDiscovery.collectObjectResources] [ERROR]     *
  * Error collecting object resources                            *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q21   [ 5.4.2-IBM-SI-Patch ]
  
  ( release target 1Q 2021 / February )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels