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IT35087: MANY 2020-10-26 01:35:16.944] ERROR 000110010846 WORKFLOW.WORKFLOW.ERR_DOCUMENT_SETUSERLIFESPAN [DOCUMENT].SETUSERLIFESPAN()

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APAR status

  • Closed as program error.

Error description

  • Since upgrading to Sterling Integrator V6000200 There are large
    amounts of the following messages logged to the
    system.log.<Date and time>:
    
    [2020-10-26 01:35:16.944] ERROR
    000110010846 WORKFLOW.WORKFLOW.ERR_Document_setUserLifeSpan
    [Document].setUserLifeSpan() Unable to insert/update document
    user lifespan
    
    There is no additional information to link to a
    particular issue to rectify.
    
    Observations:
    
    This was a known
    issue in Versions older than 5.2.6 where an APAR was issued
    (IT00772: UNEXPLAINED ERROR IN SYSTEM LOG) and released in
    V5.2.6.
    
    The APAR was meant to add additional information into
    the error message to track down root cause. The above message
    does not appear to have any additional information or
    associated additional messages in any other logs.
    
    This
    customer system logs have a very large amount of these messages
    every hour.
    
    I was unable to find other messages in other logs
    that may have consistently have linked to these messages.
    

Local fix

Problem summary

  •  Problem Description:
    
    
    
    When upgrading to Sterling Integrator V6000200, getting a series
    of messages in the system.log.<Date and time>: ERROR
    000110010846 WORKFLOW.WORKFLOW.ERR_Document_setUserLifeSpan
    [Document].setUserLifeSpan() Unable to insert/update document
    user lifespan.
    
    There is no additional information to link to a particular issue
    to rectify.
    
    
    Users Affected:
    
    All
    
    
    
    Platforms Affected:
    
    All
    

Problem conclusion

  •  Resolution Summary:
    
    A code fix is provided.
    
    
    
    Errors mentioned in the description are logged as DEBUG info and
    provides enough information about the operations, such as the
    count of rows deleted. Other details, such as the document id
    and workflow id will now be logged. Also, the actual error
    message will only be logged when insert/update fails.
    
    
    
    Result. The issue is fixed.
    
    
    
    Delivered in: 6000305
    
    
    
    All future Fix Packs can be found in the Release Timeline
    Matrix.
    
    https://www.ibm.com/support/pages/node/6194265
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT35087

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    603

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-11-28

  • Closed date

    2021-10-05

  • Last modified date

    2021-10-05

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"603"}]

Document Information

Modified date:
06 October 2021