IT34995: "CTGGA2073 FAILED TO PERFORM BACKUP OF DB INSTANCE" ON MICROSOFT OFFICE 365 BACKUP ATTEMPT

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus backup of Microsoft 365 (mailboxe(s)/
  contact(s)/calendar(s)/onedrive(s))
  might fail with the following messages,  seen in the job log :
  CTGGA2073,Failed to perform backup of db instance yyy on
  application server xxx : Failed to retrieve output.json from
  xxx. e=2: No such file
  ..
  CTGGA2444,Total number of mailboxe(s)/contact(s)/calendar(s)/
  onedrive(s) not protected by this job:4/4
  CTGGA2444,Following are the mailboxe(s)/contact(s)/calendar(s)
  /onedrive(s) not protected by this job
  CTGGA2653,zzzz ==> Contacts([Failed to retrieve output.json
  from xxx e=2: No such file])
  CTGGA2653,zzzz ==> Mailbox([Failed to retrieve output.json
  from xxx. e=2: No such file])
  CTGGA2653,zzzz ==> Calendars([Failed to retrieve output.json
  from xxx. e=2: No such file])
  CTGGA2653,zzzz ==> OneDrive([Failed to retrieve output.json
  from xxx. e=2: No such file])
  CTGGA1656,No storage logs to download...skipping
  CTGGA0804,Protection task 2 completed in 4 hr(s) 22 min(s)
  57 sec(s) and ended with status CANCELLED.
  
  This backup failure is seen when  /tmp is mounted using
  the noexec option.
  
  The Application.log found in the job log bundle will show:
  [<timestamp>] JOBLOG pid:xxxx MainThread app_operation:
  <CTGGA4108> --- Running backup for office365 agent ---
  [<timestamp>] DEBUG  pid:xxxx MainThread ms: Initializing
  microserver
  [<timestamp>] DEBUG  pid:xxxx MainThread ms: Microserver
  listening on port: 36769
  [<timestamp>] DEBUG  pid:xxxx MainThread cloudagent:
  Microserver address: localhost:36769
  [<timestamp>] DEBUG  pid:xxxx MainThread cloudagent:
  Number of concurrency tasks: 10
  [<timestamp>] DEBUG  pid:xxxx MainThread cloudagent:
  CloudAgent pid: 51095
  [<timestamp>] DEBUG  pid:xxxx MainThread tasksender:
  Sending tasks to: localhost:36769
  [<timestamp>] INFO   pid:xxxx MainThread tasksender:
  Failed to post task.
  [<timestamp>] DEBUG  pid:xxxx MainThread tasksender:
  Server Error
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and 10.1.6
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPlus, TS004333089, O365,
                       Microsoft Office 365
  

Local fix

• Verify the Operating system's permissions on folder /tmp on
  the proxy host that is used for Microsoft 365 backups.
  If /tmp is mounted using the noexec option, this needs to be
  removed.
  Run the following command to verify current mount options:
  
  mount | grep /tmp
  
  If /tmp is mounted using noexec option, edit /etc/fstab and
  remove noexec.
  Remount using :
  
  mount -o remount /tmp
  
  Retry the backup to confirm local fix is working.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6, 10.1.7 and 10.1.8    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.8 *
  * patch1 and 10.1.9. Note that this is subject to change at    *
  * the discretion of IBM.                                       *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering /tmp
  partition mounted with noexec option, the agent will continue
  the work
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels