APAR status
Closed as program error.
Error description
The IBM Spectrum Protect Plus Microsoft Office 365 agent discovery process can produce the following messages in the job log when performing the inventory : ERROR,<timestamp>,CTGGR0009,[<ProxyHostIP>] {0} - {1} - Task ended with status: failed. DETAIL,<timestamp>,CTGGA4102,[<ProxyHostIP>] --- Finished discovery for office365 agent --- WARN,<timestamp>,[<ProxyHostIP>] TypeError: argument of type 'NoneType' is not iterable WARN,<timestamp>,CTGGA4106,[<ProxyHostIP>] Failed to run discovery for office365 agent. when there are connectivity problems between the proxy host where the IBM Spectrum Protect Plus agent is installed and Microsoft Office 365 needed hosts like : https://accounts.accesscontrol.windows.net/{TenantId}/tokens/OAu th/2 https://graph.microsoft.com/ https://login.microsoftonline.com/{TenantId}/oauth2/token https://outlook.office365.com/EWS/Exchange.asmx The job log messaging should give a clear indication of the source of the problem. Versions Affected: IBM Spectrum Protect Plus 10.1.5 and later Initial Impact: Medium Additional Keywords: SPP, SPPLUS, TS004326846, O365
Local fix
Verify Microsoft Office 365 systems availability with URL : https://connectivity.office.com Verify connectivity for below example addresses with the 'curl' utility from the proxy host. curl https://login.microsoftonline.com This should result in the following: <html><head><title>Object moved</title></head><body> <h2>Object moved to <a href="https://www.office.com/login">here</a>.</h2> </body></html> and curl https://www.office.com/login This command should not return any output.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum ProtectPlus level 10.1.5, 10.1.6. 10.1.7 and * * 10.1.8 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus 10.1.9. * * Note that this is subject to change at the discretion of IBM * ****************************************************************
Problem conclusion
The problem was related to the incorrect permission configuration in the AzureAD application. This problem has been fixed so that after encountering the incorrect permissions, the agent leaves a message in the job log.
Temporary fix
Comments
APAR Information
APAR number
IT34939
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-11-16
Closed date
2021-10-08
Last modified date
2021-10-08
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
Apps O365
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024