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IT34939: MESSAGE "ARGUMENT OF TYPE 'NONETYPE' IS NOT ITERABLE" ON MICROSOFT OFFICE 365 AGENT DISCOVERY

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APAR status

  • Closed as program error.

Error description

  • The IBM Spectrum Protect Plus Microsoft Office 365 agent
discovery process can produce the following messages in the job
log when performing the inventory :

 ERROR,<timestamp>,CTGGR0009,[<ProxyHostIP>] {0} - {1} -
                             Task ended with status: failed.
DETAIL,<timestamp>,CTGGA4102,[<ProxyHostIP>] --- Finished
                             discovery for office365 agent ---
  WARN,<timestamp>,[<ProxyHostIP>] TypeError: argument of type
                   'NoneType' is not iterable
  WARN,<timestamp>,CTGGA4106,[<ProxyHostIP>] Failed to run
                             discovery for office365 agent.

when there are connectivity problems between the proxy host
where the IBM Spectrum Protect Plus agent is installed and
Microsoft Office 365 needed hosts like :

https://accounts.accesscontrol.windows.net/{TenantId}/tokens/OAu
th/2
https://graph.microsoft.com/
https://login.microsoftonline.com/{TenantId}/oauth2/token
https://outlook.office365.com/EWS/Exchange.asmx

The job log messaging should give a clear indication of the
source of the problem.

Versions Affected: IBM Spectrum Protect Plus 10.1.5 and later

Initial Impact: Medium

Additional Keywords: SPP, SPPLUS, TS004326846, O365

Local fix

  • Verify Microsoft Office 365 systems availability with
URL : https://connectivity.office.com

Verify connectivity for below example addresses with the 'curl'
utility from the proxy host.

   curl https://login.microsoftonline.com

This should result in the following:

   <html><head><title>Object moved</title></head><body>
   <h2>Object moved to <a
href="https://www.office.com/login">here</a>.</h2>
   </body></html>

and

   curl https://www.office.com/login

This command should not return any output.

Problem summary

  • ****************************************************************
* USERS AFFECTED:                                              *
* IBM Spectrum ProtectPlus level 10.1.5, 10.1.6. 10.1.7 and    *
* 10.1.8                                                       *
****************************************************************
* PROBLEM DESCRIPTION:                                         *
* See ERROR DESCRIPTION                                        *
****************************************************************
* RECOMMENDATION:                                              *
* Apply fixing level when available. This problem is currently *
* projected to be fixed in IBM Spectrum Protect Plus 10.1.9.   *
* Note that this is subject to change at the discretion of IBM *
****************************************************************

Problem conclusion

  • The problem was related to the incorrect permission
configuration in the AzureAD application. This problem has been
fixed so that after encountering the incorrect permissions, the
agent leaves a message in the job log.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT34939
    • 

  • Reported component name
    SP PLUS
    • 

  • Reported component ID
    5737SPLUS
    • 

  • Reported release
    A16
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2020-11-16
    • 

  • Closed date
    2021-10-08
    • 

  • Last modified date
    2021-10-08
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Modules/Macros


    

  • Apps     O365

    



Fix information


    

  • Fixed component name
    SP PLUS
    • 

  • Fixed component ID
    5737SPLUS
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
              

                          

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            31 January 2024
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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