IT34861: NULLPOINTEREXCEPTION WHEN PERSISTING EVENTS FROM XIV

APAR status

• Closed as program error.

Error description

• Storage Insights experiences failures to populate the Resources
  - Block Storage Systems panel due to the device server
  component experiencing a NullPointerException when persisting
  events from monitored XIV systems.
  
  Evidence of this issue
  comes in the form of OutOfMemory exceptions with corresponding
  javacore/heap dump files generated by the device server
  process.
  NullPointerException in the
  traceDeviceServer_0.log
  2020-xx-xx xx:xx:xx -0400 [NAPI Event
  Processor (Thread-225)] [NAPIXIVEventsParser.endElement]
  [ERROR] CEPEventTrace: Exception occurred. qName is fc_port
  CONTEXT_FC_PORT_LIST
  java.lang.NullPointerException
  at
  java.util.Hashtable.put(Hashtable.java:506)
  at com.ibm.tpc.infra
  structure.mapping.XIVCLI_FCPortToDBMapper.persist(XIVCLI_FCPortT
  oDBMapper.java:180)
  at com.ibm.tpc.infrastructure.mapping.Abstra
  ctDBAttributeMapper.persistCommitAndHandleDeadlock(AbstractDBAtt
  ributeMapper.java:1321)
  at com.ibm.tpc.discovery.parser.NAPIProc
  essor.persist(NAPIProcessor.java:167)
  at com.ibm.tpc.discovery.p
  arser.NAPIXIVEventsParser$1.persistEntity(NAPIXIVEventsParser.ja
  va:846)
  at com.ibm.tpc.discovery.parser.NAPIXIVEventsParser$1.en
  dElement(NAPIXIVEventsParser.java:751)
  at
  org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown
  Source)
  
  This is followed by:
  2020-xx-xx xx:xx:xx.889-0400
  [CollThread17] [NAPIManager.testNAPIConnection] [ERROR] Error
  executing the testSSConnection
  task.
  java.lang.OutOfMemoryError: Java heap space
  
  2020-xx-xx
  xx:xx:xx-0400 [NAPI Event Processor (Thread-36420)]
  [TPCThread.run()] [ERROR] Job processing failed in 'NAPI Event
  Processor (Thread-36420)'.
  java.lang.OutOfMemoryError: Java
  heap space
  
  2020-xx-xx xx:xx:xx-0400 [BasicInventoryThread]
  [DiscoverProcess.updateCustomerNumber()] [ERROR] Error
  for:
  java.lang.OutOfMemoryError: Java heap space
  
  
  
  ____________________________________________________
  The
  defect is against component: 5608TPCSI Device
  Server
  Server/Manager build/release: 5.4.0
  Problem as described
  by customer: failure to populate Resources-Block Storage
  Systems panel
  Initial customer impact (low/med/high): med
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring XIV devices            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights experiences failures to populate the        *
  * Resources - Block Storage Systems panel due to the           *
  * device server component experiencing a                       *
  * NullPointerException when persisting events from             *
  * monitored XIV systems.                                       *
  *                                                              *
  * Evidence of this issue comes in the form of                  *
  * OutOfMemory exceptions with corresponding                    *
  * javacore/heap dump files generated by the device             *
  * server process.                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q21  [ 5.4.1-IBM-SI-Patch ]
  IBM Storage Insights 1Q21  [ 54X-IBM-SI ]
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels