APAR status
Closed as program error.
Error description
Changing the file indexing port from the default 5985 is not honored by the IBM Spectrum Protect Plus agent. Example: After changing the port to 5986 the agent will fail with the following in the Job log: CTGGA0074,Protected vm: MYSERVER proxy:myproxy.ibm.com host:myhost.ibm.com vsnap:myvsnap.ibm.com/spp_1084_2266_174c16e291d__group0_20_ transport:[hotadd] [volume:MYIBMVOL ] CTGGA0100,Collecting details of vms and volumes CTGGA2262,Failed to connect to the remote host 1.2.3.4. e= java.lang.Exception: Unable to deliver file c:\ProgramData\SPP\staging\sppagent.exe on guest. Error Connection timed out - Connection timed out - connect(2) (1.2.3.4:5986) (Errno::ETIMEDOUT) CTGGA0490,File catalog Discovery failed for Vm(MYSERVER). Failed to connect to the remote host 1.2.3.4. e=java.lang.Exception: Unable to deliver file c:\ProgramData\SPP\staging\sppagent.exe on guest. Error Connection timed out - Connection timed out - connect(2) (1.2.3.4:5986) (Errno::ETIMEDOUT) CTGGA0101,Inventorying protected objects CTGGA0420,Catalog file discovery results failed. Server MYSERVER file discovery result unavailable for cataloging. CTGGA0489,File Catalog completed with status ::: FAILED Versions affected: 10.1.x Keywords: TS004213251
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.0, 10.1.1, 10.1.2, * * 10.1.3, 10.1.4, 10.1.5 and 10.1.6 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply the fixing level when available. This problem is * * currently projected to be fixed in IBM Spectrum Protect Plus * * level 10.1.7. Note that this is subject to change at the * * discretion of IBM. * ****************************************************************
Problem conclusion
The problem has been fixed so the remote host can connect so file indexing will work properly.
Temporary fix
Comments
APAR Information
APAR number
IT34806
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-11-05
Closed date
2020-11-13
Last modified date
2020-11-13
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024