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IT34754: OFFLOAD OF APPLICATION PROTECTED DATA FROM REPLICATION VSNAP TO SPECTRUM PROTECT OR CLOUD FAILS

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You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • Backups of Application Protected data (e.g. Microsoft SQL
    Server, Microsoft Exchange Server) that first was replicated to
    a secondary vSnap server will fail to be offloaded from that
    secondary replication vSnap server to any type of cloud or
    server repository.
    
    The issue can be seen in the
    Joblog:
    ERROR,1602050299952,<date>,2,CTGGA1964,failed to
    perform copy. Reason
    null
    ERROR,1602050299954,<date>,2,CTGGA2214,Total number of
    databases not copied by this job:169/169
    
    The virgo log will
    have the following entry:
    [date] INFO asyncTaskExecutor-3519
    c.s.d.x.serviceprovider.protection.common.CommonProtectionUtils
    <jobid> No snapshot were found for last success backup session
    Id null in recovery storage catalog snapshot collections.
    
    IBM
    Spectrum Protect does not handle databases correctly that do
    not have a snapshot to offload. This causes the failure of the
    entire offload job.
    
    | MDVREGR 10.1.5.0-TIV_5737SPLUS |
    
    IBM
    Spectrum Protect Plus Versions Affected:
    IBM Spectrum Protect
    Plus 10.1.6
    
    Initial Impact: Medium
    
    Additional Keywords: SPP,
    SPPlus, offload, copy, TS004263667
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.6 and 10.1.7.           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply the fixing level when available. This problem is       *
    * currently projected to be fixed in IBM Spectrum Protect Plus *
    * level 10.1.7 ifix2 and 10.1.8. Note that this is subject to  *
    * change at the discretion of IBM.                             *
    ****************************************************************
    

Problem conclusion

  • Improved error handling for cases when there are no snapshots
    available for offload.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT34754

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A16

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-11-03

  • Closed date

    2021-02-08

  • Last modified date

    2021-02-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024