IT34650: LOGCOLLECT ENDS WITH JAVA.IO.IOEXCEPTION: SERVER RETURNED HTTP RESPONSE CODE: 401 FOR URL: HTTP://LOCALHOST:8082/API/PROGRESS?

APAR status

• Closed as program error.

Error description

• If the IBM Spectrum Protect Plus user interface (UI) is not
  working, command logcollect needs to be used to collect log
  bundle. When running the following command on the IBM Spectrum
  Protect Plus appliance console to generate log bundle, it fails
  with 401 error:
  
  [serveradmin@SPP-host scripts]$ sudo
  /opt/ECX/tools/logcollect/logcollect
  A log file for this run is
  created at:
   /opt/ECX/tools/logcollect/logs/logcollect_log_2020
  1015T135305.txt
  java.io.IOException: Server returned HTTP
  response code: 401 for URL:
  http://localhost:8082/api/progress?
  
  The 401 error occurs because the log collector is trying to
  access IBM Spectrum Protect Plus endpoints without a session
  ID. When running in command line standalone mode, no such
  session ID exists. The virgo log shows:
  
  [date+timestamp] WARN http-nio-8082-exec-4
  com.syncsort.dp.xsb.api.commons.servletfilter.AuditFilter
  Session ID is missing, request: uri (/api/progress?), method
  (GET)
  [date+timestamp] WARN http-nio-8082-exec-3
  com.syncsort.dp.xsb.api.commons.servletfilter.AuditFilter
  Session ID is missing, request: uri (/api/site?), method
  (GET)
  
  The generated log file, like
  logcollect_log_20201015T135305.txt, does not have useful
  content and can be safely removed.
  
  Versions affected: 10.1.6.*
  

Local fix

• Manually collect virgo logs in /opt/virgo/serviceability/logs
  for IBM support
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.6.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.7. Note that this is subject to change at the           *
  * discretion of IBM                                            *
  ****************************************************************
  

Problem conclusion

• IBM Spectrum Protect Plus has fixed the command line interface
  (CLI) log collection tool. Previously, the CLI log collection
  tool did not prompt the user for a username and password which
  caused the log collection process to fail with an HTTP 401
  Unauthorized error. With the latest fix, the CLI now prompts the
  user for a username and password and these credentials are used
  for authenticating with the IBM Spectrum Protect Plus backend
  services.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels