IT34459: THE PERFORMANCE DATA STOP TO BE COLLECTED ON STORAGE INSIGHTS WITH MESSAGE: HWNPM2122W

APAR status

• Closed as program error.

Error description

• Performance data are no longer collected with message in the
  performance log:
  HWNPM2122W No valid performance data was provided by the
  monitored resource. No performance data records were inserted
  into the database.
  
  In the trace_0.log from the data collector, the moduleInfo
  doesn't contain the performance information:
  2020-08-31 16:11:45.660+0200 [HeartBeat]
  [SystemActionCache.addSystem] [DEBUG] Received add system
  action: sysAction = ADD :
  {"systemID":{"systemType":7,"systemUUID":" .....
  moduleInfo={task_total_count=1, DEVICE_TASK_1=time_list}
  miscProperties=null
  
  When it should be:
  2020-08-27 06:14:13.187-0700 [pool-2-thread-28566]
  [SystemActionCache.addSystem] [DEBUG] Received add system
  action: sysAction = ADD :
  {"systemID":{"systemType":7,"systemUUID":...........
  moduleInfo={task_inode_get_perf_counters_perf_module_id_4=3,
  task_total_count=4,
  task_inode_get_perf_counters_perf_module_id_3=2,
  DEVICE_TASK_4=inode_get_perf_counters,
  task_inode_get_perf_counters_perf_module_id_2=1,
  DEVICE_TASK_3=inode_get_perf_counters,
  DEVICE_TASK_2=inode_get_perf_counters, DEVICE_TASK_1=time_list,
  DEVICE_TASK_ID_ECHO_4=3, DEVICE_TASK_ID_ECHO_3=2,
  DEVICE_TASK_ID_ECHO_2=1}
  miscProperties=null
  
  Storage Insights goes through all the XIV Modules and looks for
  the Interface Module.
  The performance data are collected only if fc_port_count value
  is different than 0.
  There is no check for the ethernet port if the fc_port_count
  value = 0 and then no performance data collected for them.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Control & Storage Insights users monitoring     *
  * performance data of A9000 device                             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Performance data is no longer collected for an A9000 device  *
  * with message in the performance log:                         *
  *                                                              *
  * HWNPM2122W No valid performance data was provided by the     *
  * monitored resource. No performance data records were         *
  * inserted                                                     *
  * into the database.                                           *
  *                                                              *
  * Storage Insights goes through all the XIV Modules and looks  *
  * for                                                          *
  * the Interface Module.  But the performance data are          *
  * collected                                                    *
  * only if fc_port_count value is different than 0.             *
  *                                                              *
  * There is no check for the ethernet port if the fc_port_count *
  * value = 0 and then no performance data collected for them.   *
  *                                                              *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 1Q21   [ 54X-IBM-SI ]
  ( release target 1Q 2021 / March )
  
  IBM Spectrum Control 5.4.3   [ 5.4.3-IBM-SC ]
  ( release target 2Q 2021 / May )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels