APAR status
Closed as program error.
Error description
IBM Spectrum Protect Plus Office 365 (O365) Exchange backups can fail when the user name contains a pound sign. The job log will show: CTGGR0009,[x.x.x.x] EXCHANGE CONTACTS BACKUP - #myID@ibm.support - Task ended with status: failed CTGGR0026,[x.x.x.x] EXCHANGE CONTACTS BACKUP - #myID@ibm.suppork - An unexpected error occurred when processing the job. Online Office 365 does not natively allow the creation of an account with this character. The account would need to be migrated from an on-prem Exchange environment. Versions affected: 10.1.5 and later Keywords: o365 mail TS004111695
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.5 and 10.1.6 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is fixed in * * BM Spectrum Protect Plus level 10.1.7 * ****************************************************************
Problem conclusion
Exchange Mailbox, Contacts, or Calendars backup will fail when a username (e-mail address) contains a hash sign (#). This problem has been fixed so when the username contains a hash sign (#) the backup will continue in a correct way.
Temporary fix
Comments
APAR Information
APAR number
IT34313
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A16
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-09-22
Closed date
2020-11-10
Last modified date
2020-11-10
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
31 January 2024