IT34303: MICROSOFT OFFICE 365 INVENTORY JOB HANGING

APAR status

• Closed as program error.

Error description

• Starting with IBM Spectrum Protect Plus version 10.1.5,
  Microsoft Office 365 emails, calendar entries, contacts and
  data on OneDrive cloud storage can be protected.
  The first inventory of the Microsoft Office 365 application,
  after having registered it, will display a hang symptom if the
  required International Components for Unicode (libicu)
  RPM-package is not installed on the proxy host that acts as the
  cloud proxy machine.
  The connectivity test started from the IBM Spectrum Protect
  Plus GUI will complete successfully even if that required
  package is not present.
  
  The following example displays what will be seen in the
  application inventory job log :
  
  SUMMARY,<timestamp>,,CTGGA2398,Starting job for policy
                       Application Server Inventory. id ->
                       <JobID>. IBM Spectrum Protect Plus version
                       10.1.6-2014.
     INFO,<timestamp>,,CTGGA0798,Job type is Application Server
                       Inventory.
     INFO,<timestamp>,,CTGGA0797,Policy options: retention = 3
                       maxtasks = 50
   DETAIL,<timestamp>,1,CTGGA0800,Policy resolution task 1 is
                        starting.
   DETAIL,<timestamp>,1,CTGGA0801,Number of elements in policy 1
     INFO,<timestamp>,1,CTGGA2197,Number of app servers to
                        catalog 1
   DETAIL,<timestamp>,1,CTGGA0802,Policy resolution task 1
                        completed in 82 ms with status COMPLETED.
     INFO,<timestamp>,2,CTGGA2054,Performing discovery on
                        application server <ProxyHostIP>
   DETAIL,<timestamp>,2,CTGGA4001,[<ProxyHostIP>] Hostname:
                        <ProxyHostName> / Operating System:
                        <Supported Linux OS> / Python: 3.6.9
   DETAIL,<timestamp>,2,CTGGA4160,[<ProxyHostIP>] Discovering
                        disks and mounted volumes
   DETAIL,<timestamp>,2,CTGGA4011,[<ProxyHostIP>] Discovering
                        network and initiator information.
   DETAIL,<timestamp>,2,CTGGA4015,[<ProxyHostIP>] Discovering
                        application instances.
   DETAIL,<timestamp>,2,CTGGA4101,[<ProxyHostIP>] --- Running
                        discovery for office365 agent ---
     INFO,<timestamp>,2,CTGGR0001,[<ProxyHostIP>] The import
                        Office 365 users task is added to the
                        queue
   DETAIL,<timestamp>,2,CTGGA2325,[<ProxyHostIP>] Waiting for
                        remote operation to complete on server
                        <ProxyHostIP>
  
  ==> this message will repeat at regular intervals until the
      user cancels the job
  
   DETAIL,<timestamp>,2,CTGGA2325,Waiting for remote operation to
                        complete on server <ProxyHostIP>
   DETAIL,<timestamp>,2,CTGGA2325,Waiting for remote operation to
                        complete on server <ProxyHostIP>
     INFO,<timestamp>,2,CTGGA1716,Requesting remote command
                        cancellation
  ...
  SUMMARY,<timestamp>,,CTGGA2340,Job policy Application Server
                       Inventory completed in x hr(s) y min(s) z
                       sec(s) and ended with status FAILED. id
                       <JobID>
  
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.5 and higher
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPLUS, TS004098036, inventory, hang,
                       stall, stop, not progressing
  

Local fix

• Ensure all requirements are met and the needed packages
  installed.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * BM Spectrum Protect Plus level 10.1.6, 10.1.7 and 10.1.8     *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.8 *
  * patch1 and 10.1.9. Note that this is subject to change at    *
  * the discretion of IBM.                                       *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that when the pre-required RPM
  packages are not installed the agent will put the proper
  information in the job log and completes the job.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels