IT34266: STORAGE DEVICE PROBE FAILS FOR DATA COLLECTOR ON WINDOWS OS WHENPATH TO THE INPUT.TXT FILE IS TOO LONG (OVER 250 CHARACTERS)

APAR status

• Closed as program error.

Error description

• In the trace files of the Data Collector there's an error like:
  
  2020-08-25 18:07:23.472-0400 [Dispatch] [Dispatch.run] [INFO]
  Submitting com.ibm.tpc.saas.request.ExecNativeEPRequest[,
  command=[pure_mx],
  returnCodeIndicatingSuccess=0directory=/Pure_Storage_FA-X50R2_FA
  -X50R2_xxx.8115796/xxx@.ibm.com.Probe_PURE_MX_<xxx>.8116761_prob
  e_ss.52309/15133501,
  inputFileName=Pure_Storage_FA-X50R2_FA-X50R2_xxx_input.txt, ]
  2020-08-25 18:07:23.472-0400 [Dispatch]
  [Dispatch.getIncomingRequest] [INFO] Starting retrieval thread.
  2020-08-25 18:07:25.581-0400 [Thread-70109]
  [ExecuteExternalProcess.executeCommand] [INFO] stderr processID
  15133501 : [30772] Failed to execute script pure_mx
  2020-08-25 18:07:25.581-0400 [Thread-70109]
  [ExecuteExternalProcess.executeCommand] [INFO] stderr processID
  15133501 : Traceback (most recent call last):
  2020-08-25 18:07:25.581-0400 [Thread-70109]
  [ExecuteExternalProcess.executeCommand] [INFO] stderr processID
  15133501 : File "pure_mx.py", line 43, in <module>
  2020-08-25 18:07:25.581-0400 [Thread-70109]
  [ExecuteExternalProcess.executeCommand] [INFO] stderr processID
  15133501 : File "pure_mx.py", line 16, in main
  2020-08-25 18:07:25.581-0400 [Thread-70109]
  [ExecuteExternalProcess.executeCommand] [INFO] stderr processID
  15133501 : File "site-packages\vsi_thirdparty\MainLauncher.py",
  line 99, in read_spectrum_inputfile
  2020-08-25 18:07:25.581-0400 [Thread-70109]
  [ExecuteExternalProcess.executeCommand] [INFO] stderr processID
  15133501 : File "site-packages\vsi_thirdparty\DataParser.py",
  line 61, in deserialize
  2020-08-25 18:07:25.581-0400 [Thread-70109]
  [ExecuteExternalProcess.executeCommand] [INFO] stderr processID
  15133501 : FileNotFoundError: [Errno 2] No such file or
  directory: 'Pure_Storage_<xxx>_input.txt'
  2020-08-25 18:07:25.628-0400 [pool-1-thread-11355]
  [ExecuteNativeEPTask.call] [INFO] External process failed.
  processID=15133501
  

Local fix

• Install the Data Collector on a short path on Windows
  for example:   C:\IBM\DataCollector\
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users deploying the Data Collector on   *
  * Windows                                                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights probes fail when the Data Collector on      *
  * Windows OS has a path to the input.txt file which is too     *
  * long (e.g. about 250 characters or longer)                   *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Install the Data Collector on a short path on Windows        *
  * for example:   C:\IBM\DataCollector\                         *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q20   [ 5.4.1-IBM-SC ]
  
  ( release target 4Q 2020 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels