IT34207: STORAGE INSIGHTS PROBES FAILED FOR PURE STORAGE DEVICE

APAR status

• Closed as program error.

Error description

• Pure storage device probes fail during post-processing and
  throw errors such as:
  
  Information	6 Aug 2020
  15:18:32.526	BTADS0000I	Starting Discover Process
  NAPI_PROBE_POSTPROCESSOR_THIRD_PARTY , with Device Server RUN
  ID 76362 , and Job ID 239565 .
  Information	6 Aug 2020
  15:18:32.541	HWNEP0309I	The data is being collected by the data
  collector: [xyz]
  Information	6 Aug 2020
  15:18:41.440	HWN021709I	Collection for storage system
  [pure_device] completed.
  Information	6 Aug 2020
  15:18:41.910	HWN021719I	Perform collection post process tasks
  for storage system [pure_device].
  Information	6 Aug 2020
  15:18:42.394	HWN6010I	Task Storing_Volume_Mapping_Records
  completed successfully
  Information	6 Aug 2020
  15:18:42.879	HWN6010I	Task Processing_Volumes completed
  successfully
  Information	6 Aug 2020 15:18:43.363	HWN6010I	Task
  Processing_Disks completed successfully
  Information	6 Aug 2020
  15:18:43.832	HWN6010I	Task Storing_Node_Records completed
  successfully
  Information	6 Aug 2020 15:18:44.332	HWN6010I	Task
  Storing_Host_Connection_Records completed
  successfully
  Information	6 Aug 2020 15:18:44.832	HWN6010I	Task
  Storing_Port_Records completed successfully
  Information	6 Aug
  2020 15:18:45.301	HWN6010I	Task Processing_Storage_System
  completed successfully
  Information	6 Aug 2020
  15:18:45.785	HWN6010I	Task Storing_Storage_System_Record
  completed successfully
  Information	6 Aug 2020
  15:18:46.269	HWN6010I	Task Storing_Disk_Records completed
  successfully
  Information	6 Aug 2020 15:18:46.738	HWN6010I	Task
  Storing_Pool_Records completed successfully
  Information	6 Aug
  2020 15:18:47.222	HWN6010I	Task Storing_Share_Records completed
  successfully
  Information	6 Aug 2020 15:18:47.707	HWN6010I	Task
  Storing_Raid_Array_Records completed successfully
  Information	6
  Aug 2020 15:18:48.176	HWN6010I	Task Storing_Enclosure_Records
  completed successfully
  Information	6 Aug 2020
  15:18:48.644	HWNEP0109I	Probe for storage system [pure_device]
  completed.
  Information	6 Aug 2020
  15:18:49.176	HWN020001I	Operation probe processed
  successfully.
  Information	6 Aug 2020
  15:19:04.076	HWNEP0019I	External process for devices Pure
  Storage FlashArray [pure_device] completed
  successfully.
  Information	6 Aug 2020
  15:20:09.090	HWN021719I	Perform collection post process tasks
  for storage system Pure Storage FlashArray
  [pure_device].
  Information	6 Aug 2020
  15:25:55.591	HWN021709I	Collection for storage system Pure
  Storage FlashArray [pure_device] completed.
  Error	6 Aug 2020
  15:25:55.874	BTADS0102E	The probe with the run ID 76362
  completed with errors.
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Storage Insights users monitoring Pure storage device    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * Storage Insights probe of Pure storage device                *
  * fails during post-processing and throw errors.               *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• The fix for this APAR is targeted for the following release:
  
  IBM Storage Insights 4Q20   [ 5.4.1-IBM-SC ]
  
  ( release target 4Q 2020 / November )
  
  The target dates for future releases do not represent a formal
  commitment by IBM. The dates are subject to change without
  notice.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STORAGE INSIGHT

• Fixed component ID

  5608TPCSI

Applicable component levels