APAR status
Closed as program error.
Error description
The storage log transfer is failing when opening support cases through Storage Insights because an invalid hardware ticket number is used.
Local fix
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Storage Insights users opening a support ticket * **************************************************************** * PROBLEM DESCRIPTION: * * The storage log transfer is failing when opening support * * cases * * through Storage Insights because an invalid hardware ticket * * number is used. * **************************************************************** * RECOMMENDATION: * ****************************************************************
Problem conclusion
The fix for this APAR is targeted for the following release: IBM Storage Insights 4Q20 [ 5.4.1-IBM-SC ] ( release target 4Q 2020 / November ) The target dates for future releases do not represent a formal commitment by IBM. The dates are subject to change without notice.
Temporary fix
Comments
APAR Information
APAR number
IT34152
Reported component name
STORAGE INSIGHT
Reported component ID
5608TPCSI
Reported release
537
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-09-09
Closed date
2020-09-29
Last modified date
2020-09-29
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
STORAGE INSIGHT
Fixed component ID
5608TPCSI
Applicable component levels
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSQRB8","label":"IBM Storage Insights"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"537","Line of Business":{"code":"LOB69","label":"Storage TPS"}}]
Document Information
Modified date:
12 January 2026