IBM Support

IT33667: WINDOWS FILESYSTEM BACKUP FAILS WITH CTGGA0420 IF MORE THAN ONE VM IS IN THE SLA

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APAR status

  • Closed as program error.

Error description

  • Windows filesystem backup fails with the error below when
    multiple
    VM's are in the SLA. This problem does not occur when
    only one VM is processed
    in the SLA.
    
    CTGGA0420,Catalog file
    discovery results failed. Failed to
    copy file from remote
    target directory to File catalog
    Directory; reason Source '/data
    2/uploads/1594319261108/
    Volume{83c0574f-d5ae-11e5-80b3-806e6f6e
    6963}_filelist.zip'
    does not exist {1}.
    Versions affected:
      10.1.6
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.5 and 10.1.6            *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in 10.1.6 ifix2 and 10.1.7. Note that  *
    * this is subject to change at the discretion of IBM           *
    ****************************************************************
    

Problem conclusion

  • Enhanced volume key generation and also enhanced cleanup logic
    to delete the temp folder only when when it is empty.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT33667

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A16

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-07-23

  • Closed date

    2020-09-11

  • Last modified date

    2020-09-11

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024