IT33667: WINDOWS FILESYSTEM BACKUP FAILS WITH CTGGA0420 IF MORE THAN ONE VM IS IN THE SLA

APAR status

• Closed as program error.

Error description

• Windows filesystem backup fails with the error below when
  multiple
  VM's are in the SLA. This problem does not occur when
  only one VM is processed
  in the SLA.
  
  CTGGA0420,Catalog file
  discovery results failed. Failed to
  copy file from remote
  target directory to File catalog
  Directory; reason Source '/data
  2/uploads/1594319261108/
  Volume{83c0574f-d5ae-11e5-80b3-806e6f6e
  6963}_filelist.zip'
  does not exist {1}.
  Versions affected:
    10.1.6
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5 and 10.1.6            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in 10.1.6 ifix2 and 10.1.7. Note that  *
  * this is subject to change at the discretion of IBM           *
  ****************************************************************
  

Problem conclusion

• Enhanced volume key generation and also enhanced cleanup logic
  to delete the temp folder only when when it is empty.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels