IBM Support

IT33489: VIRTUAL MACHINES BACKUPS ARE SLOW AFTER UPGRADING TO IBM SPECTRUM PROTECT PLUS 10.1.6

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • After upgrading to IBM Spectrum Protect Plus 10.1.6, VMs backups
    become slow. The job log shows delay as following:
    
    Mon 1 Jun 2020 19:10:38 UTC,2,CTGGA2026,Starting backups of all
    VMs
    Mon 1 Jun 2020 20:02:42 UTC,2,CTGGA0634,Using storage volume
    <volume-name> on controller <vsnap-address> for backup
    
    During this delay period, a lot of messages like this are
    displayed in the virgo log:
    
    [2020-06-01T19:10:34.584Z] INFO asyncTaskExecutor-24
    c.c.e.s.common.hypervisor.vmware.VMwareManagementServer
    1591038622137 Get vm venceter Api call time ++++ 9472 vmkey
    
    The hypervisor cache is not being used correctly, which causes
    a greatly increased loading time of hypervisor objects.
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.6                       *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in IBM Spectrum Protect Plus level     *
    * 10.1.6 ifix2 or 10.1.7. Note that this is subject to change  *
    * at the discretion of IBM.                                    *
    ****************************************************************
    

Problem conclusion

  • Fix the way hypervisor data is loaded so cache logic is used as
    expected.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT33489

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A16

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-07-09

  • Closed date

    2020-08-03

  • Last modified date

    2022-05-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A16","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024