IT33481: SPP FILE SYSTEM PROTECTION AGENT FOR WINDOWS BACKUPS MAY FAIL WHEN PROTECTING A FILE SYSTEM WITH MORE THAN 2 MILLION FILES.

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Plus file system protection agent for
  Windows may crash when the protected file system contains more
  than 2 million files.
  
  The backup job may fail or appear to hang with the following
  messages in the joblog:
  
  CTGGA2325, ...Waiting for remote operation to complete on
  server...
  CTGGA2325, ...Waiting for remote operation to complete on
  server...
  
  The issue may occur both when performing a scheduled SLA
  execution and ad-hoc backup
  CTGGA2653, ...Failed to get remote execution results from
  server...
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect 10.1.6                                  *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. The problem is currently  *
  * projected to be fixed in Spectrum Protect Plus 10.1.6 ifix2  *
  * and in 10.1.7. Note that this is subject to change at the    *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• The problem has been fixed so that backups of 2,000,000 files or
  more will successfully complete.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels