IT33433: ACN6103W AND ACN0151E MESSAGES WHEN RESTORING A MAILBOX MIGRATED TO OFFICE 365

APAR status

• Closed as Permanent restriction.

Error description

• When restoring a mailbox that was later migrated to Office 365,
  to a PST file using alias or GUID, Data Protection for Exchange
  is not able to find the mailbox in the restored database.
  
  
  
  Following messages will be reported in the
  tdpexc.log:
  
  ACN6103W A mailbox was not found in the recovery
  database. Verify that mailbox is valid and logon at least
  once.
  ACN0151E Errors occurred while processing the
  request.
  
  
  
  A Data Protection for Exchange trace shows how the
  mailbox cannot be found in the restored database:
  
  
  04/17/2020
  12:32:23.578 [025080] [24416] : exceri.cpp (7027):
  performEriRestoreMailbox_pscopy(): Restoring mailbox to PST:
  (null) - F:\RESTORE_PST\ =
  '\\my_server_name\F$\RESTORE_PST\XXX.PST'
  04/17/2020
  12:32:23.578 [025080] [24416] : exceri.cpp (7328):
  
  preProcessFolderForPSRestore: Error input
  04/17/2020
  12:32:23.599 [025080] [24416] : psex07ut.cpp (9151): Enter
  
  psRestoreMailboxToPSTFile(): szServerName : my_server_name
  
  srcMailboxP : NULL
   srcFolderP :
   dstFolderP : XXX_XXXGUID
  
  destPst : \\my_server_name\F$\RESTORE_PST\XXX.PST
  
  numberMessagesP: f83a0
  04/17/2020 12:32:23.599 [025080] [24416]
  : psex07ut.cpp (9162): psRestoreMailboxToPSTFile():
  ERROR - Bad
  pointer found!
  ..
  psex07ut.cpp (2105):
  CreateExchange2010PowerShell(): Error message: 'The operation
  couldn't be performed because object 'XXXX' couldn't be found
  on 'YYYY'.'
  psex07ut.cpp (2145): Exit
  CreateExchange2010PowerShell(), rc = 1856
  psex07ut.cpp (10281):
  PSGetMailboxObj(): Cannot find the mailbox XXXX in normal
  mailbox, try public folder mailbox...
  

Local fix

• 1. Restore the database containing the desired mailbox into the
  Recovery Database (RDB).
  2. Using Powershell, extract the
  mailboxes from the RDB with 'New-MailboxRestireRequest' function
  :
  https://docs.microsoft.com/en-us/powershell/module/exchange/ma
  ilboxes/new-mailboxrestorerequest?view=exchange-ps
  
  New-MailboxR
  estoreRequest -SourceDatabase "RDBId" -SourceStoreMailbox
  "source_GUID_or_alias" -TargetMailbox "target_mailbox_name"
  -AllowLegacyDNMismatch -TargetRootFolder "target_folder"
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Users of IBM Spectrum Protect   Data Protection for Mail all *
  * versions on Windows x64 platform.                            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  ****************************************************************
  

Problem conclusion

• This APAR has been closed as a permanent restriction.
  The "Known Issues and Limitations" document has been updated to
  address this issue.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels