IT33326: UNABLE TO OPEN DSMWEBCL.LOG WHEN STARTING THE V8.1.9.1 CLIENT GUI ON MACOS VIA THE ADMIN TOOL

APAR status

• Closed as program error.

Error description

• The V8.1.9.1 IBM Spectrum Protect backup-brchive client GUI
  does not start on Apple macOS platform.
  If the backup-brchive
  client is started via the IBM Spectrum Protect Tools for
  Administrators then the following message might be seen
  :
  "LogMsg: Unable to open log file dsmwebcl.log for output! Can
  not start dsmagent!"
  This error is seen because the
  dsmwebcl.log is created with chmod "644" and owner is set to
  "root" which happens when starting the Java GUI via the ISP
  Tools for Administrators.
  
  If the GUI is started with a
  regular user using the dsmj executable then the dsmwebcl.log
  owner will be that regular user.
  
  
  IBM Spectrum Protect Client
  affected:
  IBM Spectrum Protect Backup-Archive client version
  8.1.9.1 on macOS platform
  
  | MDVREGR 8.1.9.1-TIV_5698MCL |
  
  
  Additional Keywords: TS003620767 TSM GUI Macintosh
  
  Initial
  Impact:
  Low
  

Local fix

• As a workaround run the following command :
  
  sudo chmod 660
  /Library/Logs/tivoli/tsm/dsmwebcl.log
  
  If the file does not
  exist you could run the following commands using the
  administrative user :
  touch
  /Library/Logs/tivoli/tsm/dsmwebcl.log
  chmod 660
  /Library/Logs/tivoli/tsm/dsmwebcl.log
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect client java GUI  8.1.2, 8.1.4, 8.1.6,   *
  * 8.1.7, 8.1.8, 8.1.9, 8.1.10 running on Mackintosh OS X       *
  * platform.                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect client  java GUI version  8.1.11 on Mackintosh OS X  *
  * platform.                                                    *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Now java GUI client starts without issues on macOS platform
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmj
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels