IBM Support

IT33253: THE CUSTOMIZATION UI NOT COMING UP IN 6.0.1 INSTALL WITH SQLSERVEREXCEPTION ( ONLY TLS, TLSV1, TLSV1.1 & TLSV1.2 ARE SUPPORTED.)

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APAR status

  • Closed as program error.

Error description

  • The customer logs into Dashboard as user mobleyr using
    HTTP://IPADDR:14074 and then selects Customization and next
    select 'Click Here to Access', and is taken to the
    Customization UI at URL http:IPADDR:14074/propertyUI/app#/apips
    and 'System Error' is posted to the console.
    
    At this point the
    Liberty Message Log and Console log both post the following
    error:
    [7/29/19 15:21:27:150 CDT] 00000091 SystemOut O 110537
    [ERROR] PageServlet: GORCR9999E: None:
    com.ibm.saas.core.exception.BaseException:
    com.microsoft.sqlserver.jdbc.SQLServerException: SSL Protocol
    &tls_version label is not valid. Only TLS, TLSv1, TLSv1.1 &
    TLSv1.2 are
    supported.
    com.ibm.saas.core.exception.BaseRuntimeException:
    com.ibm.saas.core.exception.BaseException:
    com.microsoft.sqlserver.jdbc.SQLServerException: SSL Protocol
    &tls_version label is not valid. Only TLS, TLSv1, TLSv1.1 &
    TLSv1.2 are supported.
    

Local fix

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    The customer logs into Dashboard as user mobleyr using
    HTTP://IPADDR:14074, selects Customization, and selects 'Click
    Here to Access', the customer is taken to the Customization UI
    at URL http:IPADDR:14074/propertyUI/app#/apips and 'System
    Error' is posted to the console.
    
    [7/29/19 15:21:27:150 CDT] 00000091 SystemOut O 110537 [ERROR]
    PageServlet: GORCR9999E: None:
    com.ibm.saas.core.exception.BaseException:
    com.microsoft.sqlserver.jdbc.SQLServerException: SSL Protocol
    &tls_version label is not valid. Only TLS, TLSv1, TLSv1.1 &
    TLSv1.2 are supported.
    com.ibm.saas.core.exception.BaseRuntimeException:
    com.ibm.saas.core.exception.BaseException:
    com.microsoft.sqlserver.jdbc.SQLServerException: SSL Protocol
    &tls_version label is not valid. Only TLS, TLSv1, TLSv1.1 &
    TLSv1.2 are supported.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    The issue has been addressed by providing support for the
    default TLS version in the code if it is not present in
    sandbox.cfg
    
    Delivered in:
    6000305
    
    All future Fix Packs can be found in the Release Timeline
    Matrix:  https://www.ibm.com/support/pages/node/6194265
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT33253

  • Reported component name

    STR FILE GATEWA

  • Reported component ID

    5725D0700

  • Reported release

    601

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-06-18

  • Closed date

    2021-10-05

  • Last modified date

    2021-10-22

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR FILE GATEWA

  • Fixed component ID

    5725D0700

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS4TGX","label":"IBM Sterling File Gateway"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"601"}]

Document Information

Modified date:
23 October 2021