IT33219: BACKUP MAY FAIL WHEN A VIRTUAL MACHINE'S PATH TO A .VMDK CONTAINS MULTI BYTES CHARACTER

APAR status

• Closed as program error.

Error description

• Backup may fail when a VM's path to a .vmdk contains multi
  bytes character, like EN DASH (hex UTF-8 E2 80 93).
  
  CTGGA0076,Unprotected vm: <vm multi bytes char name>. Last
  error: [You do not have access rights to this file (evddk-13)]
  
  The REST call from Spectrum Protect Plus to proxy's microservice
  is not properly encoded to have character preserved. And proxy
  log shows question mark instead of correct multi bytes
  character:
  
  <date time> [I] <VDDK> VixDiskLib: VixDiskLib_OpenEx: Cannot
  open disk [datastore] <vm ? path>/<vm ? name>.vmdk. Error 13
  (You do not have access rights to this file) at 5434
  

Local fix

• N/A
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5 and 10.1.6            *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.6 *
  * ifix2 and 10.1.7. Note that this is subject to change at the *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering condition
  of backup failure due to a VM contains multiple bytes character
  in path to its vmdk, the new behavior is the backup completes
  successfully.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels