IT33155: CTGGA1894 FAILED TO CONNECT TO VMWARE CIS SERVICE WHEN USING NON-DEFAULT VCENTER PORT

APAR status

• Closed as program error.

Error description

• When registering a VMware vCenter Hypervisor in Spectrum
  Protect Plus that uses a custom port value different from the
  default port 443, any inventory, backup or restore operation
  related to that vCenter will fail with the job log message
  :
  CTGGA1894,Failed to connect to VMware CIS service:
  <IP_of_vCenter>. Cause: Connect to <IP_of_vCenter>:443
  [/<IP_of_vCenter>] failed: Connection refused (Connection
  refused)
  Despite the registering was successful with a custom
  port, Spectrum Protect Plus still attempt to use the default
  port 443 to contact the VMware 'cis-license' service.
  
  IBM
  Spectrum Protect Plus Versions Affected:
  All supported version
  10.1.x
  
  Initial Impact: Medium
  
  Additional Keywords: SPP,
  SPPLUS, TS003773129, cis-license, cis, psc, validation,
  connection refused
  

Local fix

• Avoid using a custom port for the vCenter until a fixing
  version is available.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.4, 10.1.5, 10.1.6       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level 10.1.6 *
  * ifix2 and 10.1.7. Note that this is subject to change at the *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering condition
  as described in error description, the new behavior is the
  backup will complete successfully.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels