IT32590: OFFLOADED BACKUP IN WINDOWS ENVIRONMENT FAILS WITH ANS5250E AN UNEXPECTED ERROR WAS ENCOUNTERED AND ANR0482W SESSION TERMINATED

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Snapshot off-loaded backups in Windows
  environments may end with following symptoms:
  
  ANS0361I DIAG: ..\..\common\com\session.cpp(2320):
  sessSendVerb: Error sending Verb, rc: -50
  ANS5250E An unexpected error was encountered
  
  The dsmerror.log file will show entries like:
  
  ANS0361I DIAG: ..\..\common\com\session.cpp(2320):
  sessSendVerb: Error sending Verb, rc: -50
  ANS5250E An unexpected error was encountered.
     IBM Spectrum Protect function name :
     CLocalPolicyManager::versionTSMRegisterBackup
     IBM Spectrum Protect function      :
     baCreateGroupLeader() for objName '<obj_name>' returned rc=1
     IBM Spectrum Protect return code   : 1
     IBM Spectrum Protect file          :
     ..\..\common\lpm\lpm.cpp (2557)
  ANS5250E An unexpected error was encountered.
     IBM Spectrum Protect function name :
     CLocalPolicyManager::lpmRegisterBackup
     IBM Spectrum Protect function      :
     Error in versionBasedPolicyUsingTSM.
     IBM Spectrum Protect return code   : 1
     IBM Spectrum Protect file          :
     ..\..\common\lpm\lpm.cpp (937)
  ANS5250E An unexpected error was encountered.
     IBM Spectrum Protect function name : vssCreateLocalBackup
     IBM Spectrum Protect function      :
     Registering Backup with LPM failed
     IBM Spectrum Protect return code   : 1
     IBM Spectrum Protect file          :
     ..\..\common\winnt\vssback.cpp (7206)
  ANS5250E An unexpected error was encountered.
     IBM Spectrum Protect function name : baCreateLocalBackup
     IBM Spectrum Protect function      :
     VSS Create Local Backup Failed
     IBM Spectrum Protect return code   : 1
     IBM Spectrum Protect file          :
     ..\..\common\ba\backsnap.cpp (2491)
  ANS5250E An unexpected error was encountered.
     IBM Spectrum Protect function name : baProcessRequest
     IBM Spectrum Protect function      :
     VSS Create Local Backup failed
     IBM Spectrum Protect return code   : 1
     IBM Spectrum Protect file          :
     ..\..\common\ba\incrdrv.cpp (8483)
  ANS5029E This operation cannot continue due to an error on the
  IBM Spectrum Protect server. See your IBM Spectrum Protect
  server administrator for assistance.
  
  The activity log on the server will show session being
  terminated due to idle timeout:
  
  ANR0482W Session X for node NODE (TDP MSSQL Win64) terminated -
  idle for more than Y minutes (SESSION: X)
  
  
  This is due to source side being idle for too long and getting
  disconnected from the server after the IdleTimeout has expired.
  
  The problem impacts protecting Microsoft Exchange Server data,
  SQL Server data, and custom application and file system data
  where offloaded backups are being taken using the VSSPOLICY
  backup destination statement or the command line option
  "/BACKUPDESTination" set to "BOTH", i.e. both "TSM" and LOCAL".
  
  
  Spectrum Protect Versions Affected:
  IBM Spectrum Protect Backup-Archive Client for Windows
  and IBM Spectrum Protect Snapshot for Windows
  versions 7.1.x and 8.1.x
  
  
  Initial Impact: Medium
  
  Additional Keywords:
  TS003260545 ANS5250E ANS5029E backupdestination
  

Local fix

• Increase the parameter IDLETIMEOUT on the server to cover the
  full duration of the backup.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect backup-archive client versions 8.1.7,   *
  * 8.1.8, 8.1.9 and 8.1.10 running on all Windows platforms.    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in levels 8.1.11.  Note that *
  * this information is subject to change at the discretion of   *
  * IBM                                                          *
  ****************************************************************
  

Problem conclusion

• Session timeout condition will no longer occur during offloaded
  backup operations for users of IBM Spectrum Protection for
  Databases:Data Protection for Microsoft SQL and IBM Data
  Protection for Mail:Data Protection for Microsoft Exchange
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels