IBM Support

IT32525: MAILBOX MESSAGES NOT REVERTING TO EXTRACTABILITY COUNT OF 1 WHEN DOWNLOAD FAILS IN CERTAIN CIRCUMSTANCES

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APAR status

  • Closed as program error.

Error description

  • Randomly when a partner performs an SFTP Get to download a
    mailbox file that has an extractability count of 1 from
    Sterling Integrator SFTP Server,
    if the connection is stopped abruptly
    at the beginning of the download, the mailbox file
    stays with an
    extractability count of 0 even though the file
    was not successfully downloaded.
    
    
    The entry remains left behind in the database
    table MBX_MESSAGE_HOLD.
    

Local fix

  • STRRTC - L3REQ-27
    SBN / SBN
    Circumvention - NONE
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    Mailbox messages not reverting to extractability count of 1 when
    download fails in certain circumstances.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    This issue occurs intermittently when the close_file operation
    is called before the open_file operation is completed.
    A code fix is now introduced in the product to handle this edge
    case.
    
    Delivered in:
    6000302
    6010000
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT32525

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    603

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-04-10

  • Closed date

    2020-05-06

  • Last modified date

    2020-09-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"603"}]

Document Information

Modified date:
21 September 2020