IT32525: MAILBOX MESSAGES NOT REVERTING TO EXTRACTABILITY COUNT OF 1 WHEN DOWNLOAD FAILS IN CERTAIN CIRCUMSTANCES

APAR status

• Closed as program error.

Error description

• Randomly when a partner performs an SFTP Get to download a
  mailbox file that has an extractability count of 1 from
  Sterling Integrator SFTP Server,
  if the connection is stopped abruptly
  at the beginning of the download, the mailbox file
  stays with an
  extractability count of 0 even though the file
  was not successfully downloaded.
  
  
  The entry remains left behind in the database
  table MBX_MESSAGE_HOLD.
  

Local fix

• STRRTC - L3REQ-27
  SBN / SBN
  Circumvention - NONE
  

Problem summary

• Users Affected:
  All
  
  Problem Description:
  Mailbox messages not reverting to extractability count of 1 when
  download fails in certain circumstances.
  
  Platforms Affected:
  All
  

Problem conclusion

• Resolution Summary:
  A code fix is provided.
  This issue occurs intermittently when the close_file operation
  is called before the open_file operation is completed.
  A code fix is now introduced in the product to handle this edge
  case.
  
  Delivered in:
  6000302
  6010000
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  STR B2B INTEGRA

• Fixed component ID

  5725D0600

Applicable component levels