IBM Support

IT32462: IBM STORAGE INSIGHTS GUI SHOWS ALL THE STORAGE SYSTEMS

Subscribe

You can track all active APARs for this component.

 

APAR status

  • Closed as program error.

Error description

  • IBM Storage Insights show all attach storage systems in GUI.
    The SI Device Support Portal (eg. HMS) doesn't find the storage
    systems and other information.
    It displays incomplete information when a PMR number, device
    serial, customer number, or customer name is entered.
    The database query used to collect information about the
    instance isn't collecting the storage information.
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Storage Insights users opening support tickets           *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * IBM Storage Insights should show all the attached storage    *
    * systems in GUI.                                              *
    *                                                              *
    * However, the Storage Insights Device Support Portal          *
    * (eg. HMS) doesn't find the storage systems and other         *
    * information.  It displays incomplete information when a      *
    * PMR number, device serial, customer number, or customer      *
    * name is entered.                                             *
    *                                                              *
    * The database query used to collect information about the     *
    * instance isn't collecting the correct storage information.   *
    ****************************************************************
    * RECOMMENDATION:                                              *
    ****************************************************************
    

Problem conclusion

  • The fix for this APAR is targeted for the following release:
    
    IBM Storage Insights 2Q20   [ 5.3.7-IBM-SC ]
    
    ( release target 2Q 2020 / May )
    
    The target dates for future releases do not represent a formal
    commitment by IBM. The dates are subject to change without
    notice.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT32462

  • Reported component name

    STORAGE INSIGHT

  • Reported component ID

    5608TPCSI

  • Reported release

    536

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-04-06

  • Closed date

    2020-04-13

  • Last modified date

    2020-04-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STORAGE INSIGHT

  • Fixed component ID

    5608TPCSI

Applicable component levels

  • R536 PSY

       UP

[{"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Product":{"code":"SSYS7R","label":"IBM Storage Insights Pro"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"536","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
14 December 2020