IT32454: PRODUCTION RESTORE OF HYPER-V GUEST END IN A 'FAILED' STATE WHEN GUEST RUNS ON SMB SHARE

APAR status

• Closed as program error.

Error description

• The production restore of a Hyper-V guest fails during the
  storage migration of the storage from vSnap to its destination
  if the guest is running on a SMB share. This happens after a
  failed attempt to delete the original vhdx (virtual disk of the
  Hyper-V guest) files. A production restore will try to replace
  these original files during restore.
  
  DETAIL,,timestamp,2,CTGGA1035,Removing existing VM (vm-name).
  The VM will be re-registered with the same ID but using the
  recovery resources
  WARN,,timestamp,2,,File
  (\\smb.domain.name\path\to\vm-name\vm-name_disk_1.vhdx) could
  not be deleted. intel.management.wsman.WsmanException: Reason:
  The data source could not process the filter. The filter might
  be missing or it might be invalid. Change the filter and try the
  request again.
  ...
  ERROR,,timestamp,3,,Failed to migrate vm vm-name. Storage
  migration for virtual machine 'vm-name'
  (8B52D9B1-4BAE-498B-8941-BB24E3965D09) failed with error 'Cannot
  create a file when that file already exists.' (0x800700B7).
  
  IBM Spectrum Protect Plus Versions Affected:
  IBM Spectrum Protect Plus 10.1.x
  
  Initial Impact: Medium
  
  Additional Keywords: SPP, SPPlus, TS003308028
  

Local fix

• Remove the existing vhdx files from the SMB share and try the
  restore again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.5.2218 and 10.1.6. Note that this is subject to change  *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• Code changes were made to handle the different cases for Hyper-V
  VMs which are located on SMB shares.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels