IT32273: IBM SPECTRUM PROTECT FOR VIRTUAL ENVIRONMENTS (DATA PROTECTION FOR MICROSOFT HYPER-V) RECOVERY AGENT INSTALLATION MAY FAIL

APAR status

• Closed as program error.

Error description

• The installation of the IBM Spectrum Protect Recovery Agent for
  Data Protection for Microsoft Hyper-V may fail with the
  following exception:
  
  "The wizard was interrupted before IBM Spectrum Protect for
  Virtual Environments: Data Protection for Microsoft Hyper-V
  suite could be completely installed."
  
  
  
  Spectrum Protect Versions Affected:
  IBM Spectrum Protect for Virtual Environments(Data Protection
  for Microsoft Hyper-V) all supported version on Microsoft
  Hyper-V Server 2019 (core) OS
  
  
  
  Initial Impact:
  Low
  
  
  
  Additional Keywords:
  TS002897779 HyperV installation fail "recovery agent" "The
  wizard was interrupted"
  

Local fix

• Create a dummy file .inf in  C:\Windows\INF (for example
  oem1.inf file) then perform again the installation.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect for Virtual Environments versions       *
  * 8.1.2, 8.1.4, 8.1.6, 8.1.7, 8.1.8, 8.1.9 on Windows          *
  * platform.                                                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is fixed in the IBM Spectrum Protect for Virtual  *
  * Environments version 8.1.10 on Windows platform.             *
  * Note 1: This is subject to change at the discretion of IBM.  *
  ****************************************************************
  

Problem conclusion

• Installation process can install recovery agent component.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• install
  

Fix information

• Fixed component name

  TSM VE DP MS HY

• Fixed component ID

  5725TVEHV

Applicable component levels