IBM Support

IT32215: FILE RESTORE FAILS IF THE FILE/FOLDER NAME CONTAINS A NON -ASCII CHRACTER.

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APAR status

  • Closed as program error.

Error description

  • If a non-ASCII character like "ã" is a part of the file or
    folder name on a Microsoft Windows server, file restores fails
    with the following error:
    
    CTGGA3084,[172.17.210.240] Failed to copy directory from to.
    Error: The restore source file does not exist.
    
    Affected product:
    IBM Spectrum Protect Plus V10.1.3, V10.1.4, V10.1.5
    

Local fix

  • N/A
    

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.3, 10.1.4 and 10.1.5    *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See ERROR DESCRIPTION                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed IBM Spectrum Protect Plus level        *
    * 10.1.5.2199 and 10.1.6. Note that this is subject to change  *
    * at the discretion of IBM.                                    *
    ****************************************************************
    

Problem conclusion

  • Multi byte character support was added to file and and folder
    names for file restore
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT32215

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A15

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-03-18

  • Closed date

    2020-03-25

  • Last modified date

    2020-03-25

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A15","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
31 January 2024