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IT32187: ALERT SERVICE FAILS TO ALERT EVENT

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APAR status

  • Closed as program error.

Error description

  • After upgrading from 5.2.6.2 to version 5.2.6, the Alert
    Service
    process is failing with the following error in the Alert
    Service step status report:
    
    Failed to alert event for WorkFlow
    id: 33492752
    Message: Failed to load workflow data for id:
    33492752
    
    System logs show the same error along with a
    java.lang.ClassCasetException:
    
    [Additional StackTrace]:
    java.lang.ClassCastException: java.lang.Long incompatible with
    java.lang.Integer
    

Local fix

  • STRRTC - B2BISFG-51620
    AR / AR
    Circumvention: None / workaround
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    The Alert Service process fails with the following error in
    the Alert Service step status report:
    ERROR: Failed to alert event for WorkFlow id: 33492752 Message:
    Failed to load workflow data for id: 33492752
    System logs show the same error along with a
    java.lang.ClassCasetException:
    [Additional StackTrace]: java.lang.ClassCastException:
    java.lang.Long incompatible with java.lang.Integer
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    
    Delivered in:
    5020604_4
    5020605_2
    6000302
    6000005
    6000202
    6010000
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT32187

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-03-16

  • Closed date

    2020-04-03

  • Last modified date

    2020-09-19

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6"}]

Document Information

Modified date:
21 September 2020