IT32114: IBM STORAGE INSIGHTS DATA COLLECTOR FAILED TO START AFTER INSTALLATION DUE TO WMIC NAMESPACE ISSUES.

APAR status

• Closed as Vendor Solution.

Error description

• The IBM Storage Insights Data Collector installation is
  successful but the Data Collector Windows service doesn't start:
  
  "Windows could not start the IBM Spectrum Control Storage
  Insights data collector - C:\DataCollector on Local Computer.
  For more information, review the System Event Log. If this is a
  non-Microsoft service, contact the service vendor, and refer to
  service-specific error code 0."
  
  In the <DataCollector_directory>\log\winservice.log:
  Fri Feb 28 12:29:42 2020  Starting data collector...
  Fri Feb 28 12:29:42 2020  Invoking script
  "D:\DataCollector\bin\collectorSrvStartJava.bat"
  Fri Feb 28 12:29:45 2020  Failed to start data collector. Java
  process exited with code 0
  Fri Feb 28 12:29:45 2020  SetServiceStatus failed
  
  The service fails to start because the installer fails to create
  a watch dog process.  This is due to a wmic namespace
  issue:
  
  wmic process call create
  C:\datacollector\bin\collectorSrvWatchDog.bat process - Alias
  not found
  
  To check if there is a namespace issue run this Windows
  command:
  
  wmic computersystem get name
  
  If the results of the command do not list the hostname, or the
  results list error, then please check with your Windows server
  team to resolve the problem.  An example of an error is:
  
  C:\Windows\system32>wmic computersystem get name
  ERROR:
  Description = Invalid namespace
  

Local fix

• n/a
  

Problem summary

Problem conclusion

Temporary fix

Comments

• The IBM Storage Insights Data Collector installation is
  successful but the Data Collector Windows service doesn't start:
  
  To check if there is a namespace issue run this Windows
  command:
  
  wmic computersystem get name
  
  If the results of the command do not list the hostname, or the
  results list error, then please check with your Windows server
  team to resolve the problem.  An example of an error is:
  
  C:\Windows\system32>wmic computersystem get name
  ERROR:
  Description = Invalid namespace
  

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

Applicable component levels