IBM Support

IT31992: WHEN A MESSAGE IS UPLOADED ON A DATACENTER BUT EXTRACTED FROM ANOTHER THE MAILBOX EXTRACT SERVICE THROWS AN EXCEPTION

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APAR status

  • Closed as program error.

Error description

  • When a message is uploaded to DC1 but extracted from DC2 about
    15-20 seconds later, B2B Integrator Mailbox Extract Service
    throws an exception about the message not existing.
    
    
    
    The following error is recorded in the logs:
    
    [2019-12-18 17:57:47.749] ERROR [MailboxExtractBeginService] -
    setting WFC Status to ERROR with Advanced Status [Mailbox
    Message Not Found Error]
    [2019-12-18 17:57:47.749] ERROR
    [1573736267749] The specified message
    'cea918a0-bb38-11e9-b418-3bc5c51eade0' does not exist.
    

Local fix

  • B2BISFG-54274
    

Problem summary

  • Users Affected:
    
    All
    
    
    
    Problem Description:
    
    [1573736267749]com.sterlingcommerce.woodstock.distmailbox.except
    ion.MessageDoesNotExistException: The specified message
    'aaa888a8-aa44-44a4-a444-0aa0a00aaaa0' does not ex\
    
    ist.[2019-11-14 07:57:47.749] ERRORDTL
    [1573736267749]com.sterlingcommerce.woodstock.distmailbox.except
    ion.MessageDoesNotExistException: The specified message
    'aaa888a8-a\
    
    a44-44a4-a444-0aa0a00aaaa0' does not exist.
    
    at
    com.ibm.b2b.services.distmailbox.MailboxSession.beginMessageExtr
    action(MailboxSession.java:1246)
    
    at
    com.ibm.b2b.services.distmailbox.MailboxSession.beginMessageExtr
    action(MailboxSession.java:1984)
    
    at
    com.sterlingcommerce.woodstock.services.mailbox.MailboxExtractBe
    ginService.primitiveProcessData(MailboxExtractBeginService.java:
    177)
    
    at
    com.sterlingcommerce.woodstock.services.mailbox.MailboxService$1
    .run(MailboxService.java:138)
    
    at
    com.sterlingcommerce.woodstock.mailbox.db.DatabaseOperation.runC
    ontained(DatabaseOperation.java:102)
    
    at
    com.sterlingcommerce.woodstock.services.mailbox.MailboxService.p
    rocessData(MailboxService.java:135)
    
    at
    com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
    EngineHelper.invokeService(ActivityEngineHelper.java:1826)
    
    at
    com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
    EngineHelper.nextMainLogic(ActivityEngineHelper.java:631)
    
    at
    com.sterlingcommerce.woodstock.workflow.activity.engine.Activity
    EngineHelper.next(ActivityEngineHelper.java:362)
    
    at
    com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
    ner.doWork(WorkFlowQueueListener.java:459)
    
    at
    com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
    ner.run(WorkFlowQueueListener.java:240)
    
    at
    com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
    ner.onMessage(WorkFlowQueueListener.java:197)
    
    at
    com.sterlingcommerce.woodstock.workflow.queue.WorkFlowQueueListe
    ner.onMessage(WorkFlowQueueListener.java:184)
    
    at
    com.sterlingcommerce.woodstock.workflow.queue.wfTransporter.run(
    wfTransporter.java:447)
    
    at
    com.sterlingcommerce.woodstock.workflow.queue.BasicExecutor$Work
    er.run(BasicExecutor.java:508)
    
    at java.lang.Thread.run(Thread.java:812)
    
    Platforms Affected:
    
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    Fixed the logic in processing messages in the
    replication queue manager.
    
    
    
    Delivered in:
    
    6000303
    6000203
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT31992

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    602

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2020-02-25

  • Closed date

    2020-11-11

  • Last modified date

    2020-12-07

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"602"}]

Document Information

Modified date:
08 December 2020