IT31760: THE BACKUP OPERATION CAN HANG WHEN PROTECTING HIGH AMOUNT OF DATA FROM A ONEDRIVE

APAR status

• Closed as program error.

Error description

• When protecting a high amont of data from a OneDirve, the IBM
  Spectrum Protect Plus Office 365 agent can be throttled by
  Microsoft API to help maintain optimal performance and
  reliability of the service.
  Throttling can significantly increase the waiting time between
  sent requests and significantly increase time for backup
  operation.
  
  Affected versions: IBM Spectrum Protect Plus Office 365 agent
  V10.1.5
  

Local fix

• n/a
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * see ERROR Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed IBM Spectrum Protect Plus level        *
  * 10.1.5.2137 and 10.1.6.                                      *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Throttling handling has been corrected. The agent still can be
  throttled by Microsoft Office365 but it should happen less
  frequent.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels