IT31731: DSMCSVC.EXE CRASHES DURING VIRTUAL MACHINE BACKUP

APAR status

• Closed as program error.

Error description

• During VMware virtual machine backups the IBM Spectrum Protect
  Client service (dsmcsvc.exe) crashes.
  The error log and backup output do not provide useful
  diagnostic information but the following call stack can be
  extracted from the dump file (dsmcrash.dmp):
  
  ucrtbase!wcsnlen+bc
  ucrtbase!__crt_stdio_output::output_processor<wchar_t,__crt_stdi
  o_output::string_output_adapter<wchar_t>,__crt_stdio_output::sta
  ndard_base<wchar_t,__crt_stdio_output::string_output_adapter<wch
  ar_t> > >::state_case_type+7e
  ucrtbase!_acrt_getptd+765
  tsmapi64!pkVsprintf+9c
  tsmapi64!trVPrintf+91
  tsmapi64!TRACE_VA<wchar_t>+36
  tsmapi64!GSKitPasswordFile::readPassword+3e5
  tsmapi64!PasswordFile::getPassword+295
  tsmapi64!pswdFGetPassword+174
  tsmapi64!scSecureAuthenticate+1f5
  tsmapi64!DoSecureProtocol+2fe
  tsmapi64!NegotiateSession+36b
  tsmapi64!OpenSess+3a6
  tsmapi64!Logon+2bc
  tsmapi64!CheckSession+1f3
  tsmapi64!ApiInitEx+b3b
  tsmapi64!dsmInitEx+363
  dsmcsvc!vmAPISendData::startSession+2a3
  dsmcsvc!VmStartAPISession+9ff
  dsmcsvc!VmBackupVMInit+6f3
  dsmcsvc!vmVddkBackupVM+2e3
  dsmcsvc!vmBackupVM+de
  dsmcsvc!tlVMSend+147
  dsmcsvc!DccTxnConsumer::HandleQueue+7c5
  dsmcsvc!DccTxnConsumer::Run+505
  dsmcsvc!startThread+117
  ucrtbase!crt_at_quick_exit+7d
  kernel32!BaseThreadInitThunk+22
  ntdll!RtlUserThreadStart+34
  
  
  =======================
  Affected versions:
  IBM Spectrum Protect Client 8.1 and IBM Spectrum Protect - Data
  Protection for VMware 8.1 on all supported Windows platform
  versions.
  
  =======================
  Initial Impact: Medium
  
  =======================
  Additional Keywords:
  TS003287859 tsm crash baclient tdpvmware
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect client 7.1.8, 8.1.2, 8.1.4, 8.1.6,      *
  * 8.1.7, 8.1.8, 8.1.9 running on Windows platform.             *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the IBM Spectrum      *
  * Protect client  version  8.1.10 on Windows platform.         *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Now IBM Spectrum Protect client works correctly without crash.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmcsvc
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels