IT31625: CLIENT MAY CRASH AS FAILS TO LOAD GSK LIBRARY

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Backup Archive Client crash on startup if
  fails to load GSK library(gsk8km_64.dll and gsk8cms_64.dll)
  
  Stack information of dsmc.exe is like below:
  
  dsmc!GSKitPasswordFile::updateGSKFileNames+0xdb
  dsmc!GSKitPasswordFile::getClientKeyDbFilePath+0x15e
  dsmc!getClientKeyDbFileName+0x2fa
  dsmc!Sess_o::sessInit+0x49f
  dsmc!Logon+0x21f
  dsmc!CheckSession+0x201
  dsmc!dscInit+0x682
  dsmc!dscmain+0x1c
  dsmc!main+0x1e
  dsmc!invoke_main+0x22
  dsmc!__scrt_common_main_seh+0x10c
  kernel32!BaseThreadInitThunk+0xd
  ntdll!RtlUserThreadStart+0x34
  
  Client service trace shows:
  11/11/2019 22:37:34.351 [007600] [6004] :
  ..\..\common\winnt\psskit.cpp( 288): LoadGSKitLibrary():
  LoadLibraryEx() failed for file 'C:\Program
  Files\ibm\gsk8\\lib64\gsk8km_64.dll': Win32 RC = 193.
  11/11/2019 22:37:34.352 [007600] [6004] :
  ..\..\common\winnt\psskit.cpp( 290): LoadGSKitLibrary():
  Error 193 loading GSKIT Library 'C:\Program
  Files\ibm\gsk8\\lib64\gsk8km_64.dll'
  
  This APAR will fix the the client crash and generates a warning
  or error message if unable to load the GSK library.
  .
  
  IBM Spectrum Protect Client affected:
  IBM Spectrum Protect Client v7.1.x and v8.1.x on Windows
  platforms
  .
  
  Additional Keywords: TSM dsm.exe gsk8km TS002970709
  .
  Initial Impact:
  Low
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Backup-Archive client versions 7.1.8,   *
  * 8.1.2, 8.1.4, 8.1.6, 8.1.8 and 8.1.9 on Windows platform.    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Data Protection   *
  * for Microsoft Hyper-V 8.1.10 version on Windows platform.    *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Internal routine that loads the GSKit library has been updated
  to correctly handle the GSKit module loading error.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• DSM      DSMC     DSMCSVC  DSMAGENT
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels