IT31593: "THIS ACCOUNT IS CURRENTLY NOT AVAILABLE" ERROR UPGRADING VSNAP TO VERSION 10.1.5

APAR status

• Closed as program error.

Error description

• Upgrading IBM Spectrum Protect Plus vSnap to version
  10.1.5. can fail with:  " This account is currently
  not available"
  The command line will show the following:
  [serveradmin@mymachine ~]$ sudo ./vsnap-dist-10.1.5-2056.run
  Verifying archive integrity... 100% All good.
  Uncompressing vsnap-dist 100%
  Accept End User License Agreement ? [y/N] y
  Script started, file is /opt/vsnap/log/install.log
  This account is currently not available.
  Script done, file is /opt/vsnap/log/install.log
  Keywords: install upgrade TS003049053
  

Local fix

• Run "sudo chsh -s /bin/bash root"
  then run install again.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5.                      *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See Error Description                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available. This problem is currently *
  * projected to be fixed in IBM Spectrum Protect Plus level     *
  * 10.1.6. Note that this is subject to change at the           *
  * discretion of IBM.                                           *
  ****************************************************************
  

Problem conclusion

• Certain vSnap virtual appliances distributed with IBM Spectrum
  Protect Plus 10.1.3 were created with the root user's shell set
  to /sbin/nologin. When updating these appliances to vSnap
  10.1.5, the update process failed if invoked as "sudo
  <installer>" because the installer tried to switch to a root
  shell which was unavailable.
  
  Newer virtual appliances created with IBM Spectrum Protect Plus
  10.1.4 and later contain the correct setting of /bin/bash for
  the root user's shell. For the older appliances, the shell must
  be reset during upgrade. This has been resolved by checking for
  the invalid shell setting during the vSnap upgrade process and
  resetting if it is invalid.
  
  Note that if the invalid setting is detected, the upgrade
  process resets it and then quits in order for the changes to
  take effect. The upgrade must then be retried for it to continue
  successfully.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels