APAR status
Closed as program error.
Error description
When using the Data Protection for Virtual Environments plugin to manage backup servers, and the Spectrum Protect server version is pre 7.1.8 or 8.1.2, the "Backup Server" tab will show in error. The error is displayed in the "Status" column, as a red exclamation accompanied by the word "Error". The messages.log will show the following : [12/20/19 11:58:35:469 EST] 0000a467 SystemOut O User perfmon attempting connection to TSM server server_name 1600 [12/20/19 11:58:35:484 EST] 0000a467 SystemOut O exception caught in getServerVersionnull [12/20/19 11:58:35:484 EST] 0000a467 SystemOut O [161] RestBase.handleRequest() END, 9.543 seconds The Server activity log might show the following warning message ANR0440W Protocol error on session 12402 for node () - invalid verb header received. The above error will cause the Plugin to not work properly as the admin ID will not be able to authenticate with the server to retrieve the Datamovers and Schedules information. ======================= Affected versions: IBM Spectrum Protect for Virtual Environments - Data Protection for VMware 8.1.8 and 8.1.9 on all supported Windows and Linux platforms. ======================= Initial Impact: Medium ======================= Additional Keywords: TS003155848 tsm tdp ve vmware linux windows backup servers tab spectrum protect vsphere plugin
Local fix
Upgrade the SP Server to verison 7.1.8 or 8.1.2 and Higher
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect for Virtual Environments Data * * Protection for VMware vSphere plugin v8.1.8 and 8.1.9 * * running on Windows and Linux platforms. * **************************************************************** * PROBLEM DESCRIPTION: * * see ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * This issue is fixed in the IBM Spectrum Protect for Virtual * * Environments Data Protection for VMware vSphere plugin * * version 8.1.10 on all platforms. * * Note 1: This is subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Now IBM Spectrum Protect for Virtual Environments Data Protection for VMware vSphere plugin works correctly with IBM Spectrum Protect backup-archive server version less than 7.1.8/8.1.2
Temporary fix
Comments
APAR Information
APAR number
IT31585
Reported component name
TSM FOR VE DP V
Reported component ID
5725TVEVM
Reported release
81W
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-02-11
Closed date
2020-03-16
Last modified date
2020-03-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Modules/Macros
vplugin
Fix information
Fixed component name
TSM FOR VE DP V
Fixed component ID
5725TVEVM
Applicable component levels
[{"Line of Business":{"code":"LOB26","label":"Storage"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SS8TDQ","label":"Tivoli Storage Manager for Virtual Environments"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"81W"}]
Document Information
Modified date:
14 February 2021