APAR status
Closed as program error.
Error description
When the VMware environment is large, very active and/or the vCenter event retention value (default is 30 days) allows for thousands or million events to be queried by Spectrum Protect Plus, the GUI might be unresponsive or hanging. The following messages can be observed in the virgo log : [<timestamp>] ERROR connection 0:0:0:0:0:0:0:1:5671 com.rabbitmq.client.impl.ForgivingExceptionHandler An unexpected connection driver error occured javax.net.ssl.SSLException: Connection has been shutdown: javax.net.ssl.SSLException: java.net.SocketException: Connection reset at ... Caused by: javax.net.ssl.SSLException: java.net.SocketException: Connection reset at ... Caused by: java.net.SocketException: Connection reset at ... and [<timestamp>] ERROR http-nio-8082-Acceptor-0 com.syncsort.dp.xsb.commons.UncaughtExceptionHandler Thread Thread[http-nio-8082-Acceptor-0,5,main] terminated. Cause: java.lang.OutOfMemoryError: Java heap space and [<timestamp>] ERROR QP Connection 127.0.0.1:5671 com.syncsort.dp.xsb.commons.UncaughtExceptionHandler Thread Thread[AMQP Connection 127.0.0.1:5671,5,main] terminated. Cause: java.lang.OutOfMemoryError: Java heap space A restart of Spectrum Protect Plus might help temporarily, but the symptom will come back. This was observed for an environment with 4 vCenters totaling several thousands of objects (datastores, ESXis, VMs, etc.) IBM Spectrum Protect Versions Affected: IBM Spectrum Protect Plus 10.1.5 | MDVREGR 10.1.5-5737SPLUS | Initial Impact: High Additional Keywords: SPP, SPPLUS, TS003114270, hang, out of memory, events
Local fix
If possible, try to lower the vCenter event retention value to reduce the number of stored events.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.5 * **************************************************************** * PROBLEM DESCRIPTION: * * See error description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.5.2153 and 10.1.6. Note that this is subject to change * * at the discretion of IBM. * ****************************************************************
Problem conclusion
Improved memory usage during Hypervisor Inventory job
Temporary fix
Comments
APAR Information
APAR number
IT31491
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A15
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2020-01-13
Closed date
2020-01-27
Last modified date
2020-01-27
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A15","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024