IT31266: NO PROGRESS ON BACKUP WITH A MESSAGE: CTGGA2025 JOB PROGRESS: VMS QUEUED(17)ACTIVE(0)COMPLETER(0)

APAR status

• Closed as program error.

Error description

• When some failure happend at the early stage of backing up a VM,
  the error handling didn;t get to release the proxy. It eventuall
  y made SPP to think that all proxies were busy
  

Local fix

• To fix it, stop and restart the virgo service on the SPP to get
  the backup going again
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Plus level 10.1.5                       *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This problem is currently projected to be fixed in IBM       *
  * Spectrum Protect Plus level 10.1.5.2137 and 10.1.6. Note     *
  * that this is subject to change at the discretion of IBM.     *
  ****************************************************************
  

Problem conclusion

• This problem has been fixed so that after encountering condition
  VMware backup job hanging, the new behavior is the job will
  proceed properly.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  SP PLUS

• Fixed component ID

  5737SPLUS

Applicable component levels