APAR status
Closed as program error.
Error description
When IBM Spectrum Protect Plus application inventory is run using a none English locale and the "NT AUTHORITY\System" account contains a multi-byte character, inventory fails with: Inventory job log: CTGGG1022,[myexc.ibm.fr] An error occurred when retrieving Exchange Server information. For more information see the diagnostic logs for this operation. The trace.txt file will show: Sp.Exchange.cs|InitializeAsync|355|Processing 'Get-ExchangeServer' Cmdlet SpLogging.cs|Enter|275|à SPCommonAPI.Layer3.PoSh_exchangeServer.GetExchangePSObjects(Stri ng script, PSCredential credential, PSSession session) SpLogging.cs|TraceInformation|380|FQDN name to init PS session: SRVVEXCH04.info-adm53.fr SpLogging.cs|EnterDetail|326|à SPCommonAPI.Layer3.PoSh.GetPowerShellResults(String script, PSCredential credential, PSSession session, String postScript, PSCredential credentialForScript, List`1 variables, Boolean TraceScript) [arg: ] SpLogging.cs|Enter|275|à SPCommonAPI.Layer3.PoSh.GetPowerShellResults(String script, PSCredential credential, PSSession session, String postScript, PSCredential credentialForScript, List`1 variables, Boolean TraceScript) PoSh.cs||356|PSObjects:0 ErrorRecords:1 This problem can only occur with Microsoft Exchange and SQL on Windows. Keywords: TS002903475
Local fix
Use an account that has the appropriate permission's.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 and 10.1.5 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus 10.1.4 * * level 277, 10.1.5.2137 and 10.1.6. Note that this is subject * * to change at the discretion of IBM. * ****************************************************************
Problem conclusion
A new method of identifying services is introduced by not using service user name.
Temporary fix
Comments
APAR Information
APAR number
IT31095
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-11-27
Closed date
2019-12-04
Last modified date
2019-12-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024