IBM Support

IT31075: THE FILEGATEWAY ROUTES INTERMITTENTLY FAIL WITH THE ERROR, COULDNOT EXTRACT CONSUMER NAME

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APAR status

  • Closed as program error.

Error description

  • A business process configured in RCT for
    
    consumer identification fails intermittently with the
    following error:
    
    Could not extract
    Consumer Name using parameter CONSUMER_NAME. This error may be
    due to invalid file name or format.
    
    The process data has
    the consumer name assigned to CONSUMER_NAME. The persistence
    level of this business process is full. Immediately after
    replaying the route it gets successful.
    

Local fix

  • STRRTC - L3REQ-102
    BD / BD
    Circumvention: None
    

Problem summary

  • Users Affected:
    All
    
    Problem Description:
    The filegateway routes
    intermittently fail with the error, could not extract consumer
    name.
    
    Platforms Affected:
    All
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    Retry logic added.
    
    
    Delivered In:
    5020603_13
    6000004
    6000102
    5020605_1
    6000301
    6000202
    5020604_4
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT31075

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-11-26

  • Closed date

    2020-01-07

  • Last modified date

    2020-03-24

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6","Edition":"","Line of Business":{"code":"LOB02","label":"AI Applications"}}]

Document Information

Modified date:
24 March 2020