IT31043: ANS1999E MESSAGE IS LOGGED AND BACKUP MAY TERMINATE WHEN WINDOWS RESULT CODE 362 OR 381 OR 395 IS RECEIVED

APAR status

• Closed as program error.

Error description

• When the client receives a Windows return code 362 or 381 or 395
  the client can log an ANS1999E error and the backup operation
  terminate while it should be allowed to continue.
  
  This APAR addresses the same problem as APAR IT26447 but the fix
  introduced in version 8.1.7.0 does not correct all situations.
  This second APAR is needed to include additional corrections.
  
  Customer/L2 Diagnostics:
  
  Review the error log for the Windows result code being received.
  The definition for these codes are:
  362 ERROR_CLOUD_FILE_PROVIDER_NOT_RUNNING,
  381 ERROR_CLOUD_FILE_READ_ONLY_VOLUME
  395 ERROR_CLOUD_FILE_ACCESS_DENIED
  
  | MDVPARTL 8.1.7.0-TIV_5698ISMCL | IT26447
  
  IBM Spectrum Protect Versions Affected:
     8.1.7.x ,  8.1.8.x and higher on Windows platforms
  
  Initial Impact:: Medium
  
  Additional Keywords: TS002555951 TSM  rc395 rc362 rc381 rc
  

Local fix

• Specifying the following testflag in the client option file,
  replace XXX with the Windows return code being received, this
  will allow the operation to continue.
     TESTFLAG CONTINUEWITHUNKNOWNRC:XXX
  
  If multiple return codes are encountered ( ie: 362 + 395 ),
  contact IBM Spectrum Protect support.
  

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * Backup-archive client versions 7.1 and 8.1 running on all    *
  * Microsoft Windows platforms.                                 *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * This issue is projected to be fixed in the Backup-Archive    *
  * Client versions 8.1.9.1 and 8.1.10 on all Microsoft Windows  *
  * platforms                                                    *
  * Note that this is subject to change at the discretion of     *
  * IBM.                                                         *
  ****************************************************************
  

Problem conclusion

• Windows returned codes 362, 381 and 395 will be mapped to the
  RC_ACCESS_DENIED, so backup will continue.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels