APAR status
Closed as program error.
Error description
During an IBM Spectrum Protect Plus restore of an Oracle database, the restore can fail with the following message: ERROR,...,[<IP address>] <DB Name>: <DB Name>instance disabled. ERROR,...,CTGGF0156,[<IP address>] <DB Name>: Restore failed: Failed to shut down instance DETAIL,...,CTGGF0109,[<IP address>] Completed restore operation in 2s 0 database(s) succeeded and 1 failed. This occurs because the language on the system is non-English. The IBM Spectrum Protect Plus agent is expecting a response in English, but receives the shutdown in non-English. Since the agent is unable to recognize the shutdown output the restore fails. IBM Spectrum Protect Plus Versions Affected: 10.1.4 Initial Impact: Low Additional Keywords: TS002703471 LOCALE
Local fix
As a work around, the system being restored can be shutdown prior to performing the restore. However, any reboot that occurs during the restore process the IBM Spectrum Protect Plus agent will not be able to recognize the response from the non-English system.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus level * * 10.1.4.277, 10.1.5.2137 and 10.1.6. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
Made enhancements to check for the shutdown and startup of instances that is not language dependent
Temporary fix
Comments
APAR Information
APAR number
IT30986
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-11-18
Closed date
2019-12-03
Last modified date
2019-12-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024