IBM Support

IT30919: IBM COGNOS MOBILE APPLE PUSH NOTIFICATION CERTIFICATE HAS EXPIRED

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APAR status

  • Closed as program error.

Error description

  • IBM Control Center customer getting daily email about expired
Apple push certificates from the embedded Cognos.

Local fix

  • STRRTC - MFT-10693
RH / SF
Circumvention: None

Problem summary

  • Description of issue: Customer received a Cognos email
notification due the mobile "Apple Push Notification"
certificate nearing expiration.  The following error/warn
messages were also observerd in <install>\Cognos\logs\mob.log:
   ERROR com.cognos.mobile.server.apns.APNSSocket - Mobile Apple
Push Notification certificate has expired.  Please visit
http://www-01.ibm.com/support/docview.wss?uid=swg24034258 to
download and install the latest certificate.
   WARN
com.cognos.mobile.server.apns.APNSCertificateExpiredChecker -
Your Apple Push Notification Certificate expired 39 days ago.
This certificate expires yearly, but does not cause any
functional / operational issue with the product, since the
mobile feature is not used.

Problem conclusion

  • Description of fix: Updated the installer with the latest Apple
Push Notification certificate.  There will be a subsequent
Control Center fix to attempt to permanently disable the mobile
feature within Cognos, as to avoid having to update the
certificate annually.  Please refer to the link in the above
error message if you would like to update the certificate
yourself in lieu of applying the fix package for this issue.

Temporary fix

  • 



Comments


    

  • 



APAR Information




    

  • APAR number
    IT30919
    • 

  • Reported component name
    STR CONTROL CEN
    • 

  • Reported component ID
    5725D0200
    • 

  • Reported release
    612
    • 

  • Status
    CLOSED  PER
    • 

  • PE
    NoPE
    • 

  • HIPER
    NoHIPER
    • 

  • Special Attention
    NoSpecatt / Xsystem
    • 

  • Submitted date
    2019-11-12
    • 

  • Closed date
    2019-11-13
    • 

  • Last modified date
    2019-11-13
    • 





    

  • APAR is sysrouted FROM one or more of the following:
    

    • 

  • APAR is sysrouted TO one or more of the following:
    

    • 



Fix information


    

  • Fixed component name
    STR CONTROL CEN
    • 

  • Fixed component ID
    5725D0200
    • 



Applicable component levels


    








      
              
                            

              

              [{"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS9GLA","label":"IBM Control Center"},"Component":"","ARM Category":[],"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"612","Edition":"","Line of Business":{"code":"LOB59","label":"Sustainability Software"}}]
              

                                                                    

          
 
        

      

    

      

        

          

            
Document Information


            

            


                        

            Modified date:
            

            13 November 2019
            

            
                      

        


        

        


      

    

  



    

  

  
    
            

          
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