APAR status
Closed as program error.
Error description
When a VM has one or more virtual NICs and the connected virtual switch on one virtual NIC of the VM has been removed, the following exception can occur: ERROR,,dd-mm-yyyy hh-mm-ss,2,,UNABLE_GET_NIC_INFORMATION_VM ... ERROR,,dd-mm-yyyy hh-mm-ss,2,,2,CTGGA0593,Unable to add machine config info for <vm name>. com.catalogic.ecx.serviceprovider.common.hypervisor.exception.Hy pervisorVMConfigGetException: Failed to get object IBM Spectrum Protect Plus Versions Affected: IBM Spectrum Protect Plus 10.1.x Initial Impact: Medium Additional Keywords: SPP, SPPlus, TS002703077
Local fix
Verify VM configuration if all network devices are correctly connected to a Hyper-V Virtual network
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.4 * **************************************************************** * PROBLEM DESCRIPTION: * * See ERROR DESCRIPTION * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed IBM Spectrum Protect Plus level * * 10.1.4.277, 10.1.5.2137 and 10.1.6. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
When a Hyper-V VM contains an invalid network adapter this would previously cause failure of the VM to backup. This error condition has been changed so that the invalid adapter generates a warning in the system log but the VM will continue to backup successfully.
Temporary fix
Comments
APAR Information
APAR number
IT30824
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A10
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-11-12
Closed date
2019-12-02
Last modified date
2019-12-16
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A10","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024