APAR status
Closed as program error.
Error description
The Application protection backup for Exchange displays the following symptoms : in the job log : SUMMARY,<timestamp>,CTGGA2328,Starting job for policy <SLAName> (ID:xxxx). id <JobID> DETAIL,<timestamp>,CTGGA0821,IBM Spectrum Protect Plus version 10.1.4-146 ERROR,<timestamp>,CTGGG1115,[<ExchangeServerAddress>] Agent failed to create an Exchange VSS snapshot. For more information see the diagnostic logs for this operation. ERROR,<timestamp>,CTGGA2336,[<ExchangeServerAddress>] Backup of all databases failed :0 file(s) backed up. Total 0 B data transferred. ERROR,<timestamp>,CTGGA2073,Failed to perform backup of db instance <ExchangeServerInstanceName> on application server <ExchangeServerAddress> : null During the backup operation the VSS snapshot operation in the exchange agent is failing. The MicroSoft Exchange VSS writer is reporting a issue as seen in the joblog data collection bundle, in ../logs/application/<JobID>/<ExchangeServerAddress>/diag.zip_unp ack/trace.txt : SPP INFO: [<timestamp>] CommonRequestor.cs|CreateSnapshot|500|Snapshot: { SnapshotId: 14bbab8d-1200-4c91-90eb-945530bc7c8a SnapshotSetId: 01070526-ac89-4e1c-8272-10190aeea96c SnapshotsCount: 1 SnapshotDeviceObject: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4 OriginalVolumeName: \\?\Volume{c188dafa-dc64-4f7b-8cd8-5955ba40cc89}\ OriginatingMachine: <ExchangeServerAddress> ServiceMachine: <ExchangeServerAddress> ExposedName: ExposedPath: ProviderId: b5946137-7b9f-4925-af80-51abd60b20d5 SnapshotAttributes: 131072 CreationTimestamp: 132162072416697823 Status: 12 } ... SPP INFO: [<timestamp>] CapabilityManagerVSS_NativeWrapper.cs|CreateBackupSnapshot|157|C reateSnapshot() done. SPP INFO: [<timestamp>] CommonRequestor.cs|BackupComplete|899|CheckWriterStatus() failed: (800423f3) The writer experienced a transient error. If the backup process is retried, the error may not reoccur. SPP INFO: [<timestamp>] SpLogging.cs|Exit|495|at SPCommonAPI.Layer2.CommonRequestor.BackupComplete() SPP INFO: [<timestamp>] CapabilityManagerVSS_NativeWrapper.cs|BackupComplete|263|BackupC omplete() failed. in ../logs/application/<JobID>/<ExchangeServerAddress>/applicationE vt.log, at the same time, the application event log the MicroSoft Exchange writer says : Error MSExchangeRepl:[<timestamp>] The Microsoft Exchange Replication service VSS Writer (Instance 01070526-ac89-4e1c-8272-10190aeea96c) failed with error FFFFFFFC when processing the backup completion event. Warning MSExchangeRepl:[<timestamp>] Microsoft Exchange VSS Writer backup failed. No log files were truncated. Instance 01070526-ac89-4e1c-8272-10190aeea96c. Database b428e96c-5d71-48ff-a703-9933e614ee27. This is seen when the Database file and logs are located on the volume mounted in a directory. IBM Spectrum Protect Versions Affected: IBM Spectrum Protect Plus 10.1.4 | MDVPARTL SPP IT28652 | Initial Impact: High Additional Keywords: TS002858525, SPP, SPPLUS, exchange db log backup snapshot VSS
Local fix
Relocate the database and log files to a drive letter mount point instead of a directory.
Problem summary
**************************************************************** * USERS AFFECTED: * * IBM Spectrum Protect Plus level 10.1.3, 10.1.4, 10.1.5 * **************************************************************** * PROBLEM DESCRIPTION: * * see error description * **************************************************************** * RECOMMENDATION: * * Apply fixing level when available. This problem is currently * * projected to be fixed in IBM Spectrum Protect Plus: * * 10.1.4.277, 10.1.5.2137 and 10.1.6. Note that this is * * subject to change at the discretion of IBM. * ****************************************************************
Problem conclusion
When a database is locate at root of mount point, the original code cannot handle the path string in correct way. And this will cause the backup job fail. As the fix, we modified the code logic to handle it in correct way.
Temporary fix
Comments
APAR Information
APAR number
IT30718
Reported component name
SP PLUS
Reported component ID
5737SPLUS
Reported release
A14
Status
CLOSED PER
PE
NoPE
HIPER
NoHIPER
Special Attention
NoSpecatt / Xsystem
Submitted date
2019-10-28
Closed date
2019-12-11
Last modified date
2020-09-01
APAR is sysrouted FROM one or more of the following:
APAR is sysrouted TO one or more of the following:
Fix information
Fixed component name
SP PLUS
Fixed component ID
5737SPLUS
Applicable component levels
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]
Document Information
Modified date:
30 January 2024