IT30673: WINDOWS DSMAGENT.EXE MAY CRASH DURING BACKUPS OPERATIONS

APAR status

• Closed as program error.

Error description

• IBM Spectrum Protect Client remote client agent (dsmagent) may
  crash during MS Exchange or MS SQL backups, or any volume-level
  snapshots
  performed with IBM Spectrum Protect for Mail, or IBM Spectrum
  Protect for Databases, or IBM Spectrum Protect Snapshot.
  
  For example, the following messages is reported in Data
  Protection for MS Exchange logs:
  
  Error: RC: 418 ANS1017E (RC-50) Session rejected: TCP/IP
  connection failure.
  ACN5060E A IBM Spectrum Protect API error has occurred.
  Examine the Windows Event Logs and DSMERROR.LOG for additional
  details.
  
  The following message is reported in dsmerror.log and/or
  dsierror.log
  
  ANS1017E Session rejected: TCP/IP connection failure.:
  
  In the Application log from MS Windows Event viewer the
  following event is reported:
  
  Log Name: Application
  Source: Application Error
  Date: 8/5/2019 9:25:25 AM
  Event ID: 1000
  Task Category: Application Crashing Events
  Level: Error
  Keywords: Classic
  User: N/A
  Computer: TEST-EXCHANGE
  Description:
  Faulting application name: dsmagent.exe, version: 8.1.6.0, time
  stamp: 0x5b3e48c3
  Faulting module name: ucrtbase.dll, version: 10.0.14393.2999,
  time stamp: 0x5ce36be6
  Exception code: 0xc0000409
  Fault offset: 0x000000000006cba8
  Faulting process id: 0xad1c
  Faulting application start time: 0x01d54b5eec3fab44
  Faulting application path: C:\Program
  Files\Tivoli\TSM\baclient\dsmagent.exe
  Faulting module path: C:\Windows\System32\ucrtbase.dll
  Report Id: 17898395-977e-47cf-8b2c-8890a923eaef
  
  No dump is generated for the crashing ucrtbase.dll
  
  
  
  Customer/L2 Diagnostics:
  
  IBM Spectrum Protect Server version Affected: All IBM Spectrum
  Protect Client v7.1.x and v8.1.x on Windows platforms
  
  Initial Impact: Medium
  
  Additional Keywords: dsmagent.exe ANS1017E TS002566972
  TS002465912 ACN5060E
  

Local fix

Problem summary

• ****************************************************************
  * USERS AFFECTED:                                              *
  * IBM Spectrum Protect Backup-Archive Client in levels 7.1 and *
  * 8.1 versions running on windows platform.                    *
  ****************************************************************
  * PROBLEM DESCRIPTION:                                         *
  * See ERROR DESCRIPTION                                        *
  ****************************************************************
  * RECOMMENDATION:                                              *
  * Apply fixing level when available.  This problem is          *
  * currently projected to be fixed in levels 7.1.8.8, 8.1.9.1   *
  * and 8.1.10.  Note that this information is subject to change *
  * at the discretion of IBM.                                    *
  ****************************************************************
  

Problem conclusion

• The code changes fixes the possible crash in the IBM Spectrum
  Protect Client remote client agent (dsmagent) that might occur
  during MS Exchange or MS SQL backups, or any volume-level
  snapshots performed with IBM Spectrum Protect for Mail, or IBM
  Spectrum Protect for Databases, or IBM Spectrum Protect
  Snapshot.
  

Temporary fix

Comments

APAR Information

• APAR is sysrouted FROM one or more of the following:

• APAR is sysrouted TO one or more of the following:

Modules/Macros

• dsmagent
  

Fix information

• Fixed component name

  TSM CLIENT

• Fixed component ID

  5698ISMCL

Applicable component levels