IBM Support

IT30220: AFTER ORACLE FAILOVER THE TABLE FG_EVENT IS NOT POPULATED

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APAR status

  • Closed as program error.

Error description

  • After Oracle failover the table FG_EVENT is not populated
    

Local fix

Problem summary

  • Users Affected:
    
    Sterling File Gateway
    
    
    
    
    Problem Description:
    
    Sterling File Gateway event details are missing after a DB
    failover, FG_EVENTS are missing.  Log errors and possible stack
    traces might include the following:
    
    [2019-11-20 14:12:55.116] ERROR EventWorkerBatchedBase.run() ?
    Event Worker is ending and will be restarted
    
    
    
    
    
    [2019-11-20 14:12:55.116] ERROR [XAHelper].getNonXAConnection:
    Connection is bad
    
    [2019-11-20 14:12:55.116] ERROR 000310100301
    UTIL.FRAME_JDBC.ERR_XAHelper_getNonXAConnection1
    XAHelper.getNonXAConnection failed trying to create XAResource
    for: mssqlPool
    
    [2019-11-20 14:12:55.116] ERROR [XAHelper].getNonXAConnection:
    Connection is bad
    
    [2019-11-20 14:12:55.116] ERROR 000310100301
    UTIL.FRAME_JDBC.ERR_XAHelper_getNonXAConnection1
    XAHelper.getNonXAConnection failed trying to create XAResource
    for: mssqlPool
    
    [2019-11-20 14:12:55.116] ERROR 000110020217
    WORKFLOW.QUEUE.ERR_BasicExecutor_uncaughtException Thread
    filegateway.eventworker.2 died, exception was:
    
    [2019-11-20 14:12:55.116] ERROR [1574277175116]Error description
    not available
    
    [2019-11-20 14:12:55.116] ERRORDTL [1574277175116]<?xml
    version="1.0" encoding="UTF-8"?>
    
                                                    <Errors>
    
    
    <Error
    ErrorCode="com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCCo
    nnectionException"
    
    
    ErrorDescription="Error description not available"
    ErrorRelatedMoreInfo="">
    
    
    <Attribute Name="ErrorCode"
    Value="com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCConnec
    tionException"/>
    
    
    <Attribute Name="ErrorDescription" Value="Error description not
    available"/>
    
    
    <Error
    ErrorCode="com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCCo
    nnectionException"
    
    
    ErrorDescription="" ErrorRelatedMoreInfo="IO Error: Connection
    Reset">
    
    
    <Stack>java.sql.SQLRecoverableException: IO Error: Connection
    Reset
    
    
    at
    oracle.jdbc.driver.T4CPreparedStatement.executeForRows(T4CPrepar
    edStatement.java:967)
    
    
    at
    oracle.jdbc.driver.OracleStatement.doExecuteWithTimeout(OracleSt
    atement.java:1150)
    
    
    at
    oracle.jdbc.driver.OraclePreparedStatement.executeInternal(Oracl
    ePreparedStatement.java:4798)
    
    
    at oracle.jdbc.driver.
    OraclePreparedStatement.execute(OraclePreparedStatement.java:490
    1)
    
    
    at oracle.jdbc.driver.
    OraclePreparedStatementWrapper.execute(OraclePreparedStatementWr
    apper.java:1385)
    
    
    at
    com.yantra.ycp.core.YCPConnHolder.setInitialState(YCPConnHolder.
    java:187)
    
    
    at
    com.yantra.ycp.core.YCPConnHolder.initializeConnection(YCPConnHo
    lder.java:137)
    
    
    at
    com.yantra.ycp.core.YCPConnHolder.getConnection(YCPConnHolder.ja
    va:340)
    
    
    at
    com.yantra.ycp.core.YCPMultiConnHolder.getConnection(YCPMultiCon
    nHolder.java:113)
    
    
    at
    com.yantra.ycp.core.YCPContext.getConnection(YCPContext.java:179
    )
    
    
    at
    com.sterlingcommerce.fg.visibility.evf.EventWorkerBatchedBase.ha
    ndleBatch(EventWorkerBatchedBase.java:161)
    
    
    at
    com.sterlingcommerce.fg.visibility.evf.EventWorkerBatchedBase.ru
    n(EventWorkerBatchedBase.java:148)
    
    
    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1160)
    
    
    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:635)
    
    
    at java.lang.Thread.run(Thread.java:812)
    
    
    
    
    
    
    
    
    
    
    
    
    
    [2019-11-20 14:12:55.116] ERROR [XAHelper].getNonXAConnection:
    Connection is bad
    
    [2019-11-20 14:12:55.116] ERROR 000310100301
    UTIL.FRAME_JDBC.ERR_XAHelper_getNonXAConnection1
    XAHelper.getNonXAConnection failed trying to create XAResource
    for: mssqlPool
    
    [2019-11-20 14:12:55.116] ERROR [XAHelper].getNonXAConnection:
    Connection is bad
    
    [2019-11-20 14:12:55.116] ERROR 000310100301
    UTIL.FRAME_JDBC.ERR_XAHelper_getNonXAConnection1
    XAHelper.getNonXAConnection failed trying to create XAResource
    for: mssqlPool
    
    [2019-11-20 14:12:55.116] ERROR 000110020217
    WORKFLOW.QUEUE.ERR_BasicExecutor_uncaughtException Thread
    filegateway.eventworker.2 died, exception was:
    
    [2019-11-20 14:12:55.116] ERROR [1574277175116]Error description
    not available
    
    [2019-11-20 14:12:55.116] ERRORDTL [1574277175116]<?xml
    version="1.0" encoding="UTF-8"?>
    
                                                    <Errors>
    
    
    <Error
    ErrorCode="com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCCo
    nnectionException"
    
    
    ErrorDescription="Error description not available"
    ErrorRelatedMoreInfo="">
    
    
    <Attribute Name="ErrorCode"
    Value="com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCConnec
    tionException"/>
    
    
    <Attribute Name="ErrorDescription" Value="Error description not
    available"/>
    
    
    <Error
    ErrorCode="com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCCo
    nnectionException"
    
    
    ErrorDescription=""
    ErrorRelatedMoreInfo="com.sterlingcommerce.woodstock.util.frame.
    jdbc.JDBCConnectionException:
    
    
    com.microsoft.sqlserver.jdbc.SQLServerException: The connection
    is closed.">
    
    
    <Stack>com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCConnec
    tionException:
    
    
    com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCConnectionExc
    eption: com.microsoft.sqlserver.jdbc.SQLServerException:
    
    
    The connection is closed.
    
    
    at
    com.sterlingcommerce.woodstock.util.frame.jdbc.NoAppVendor.getNo
    AppConnection(NoAppVendor.java:120)
    
    
    at
    com.sterlingcommerce.woodstock.util.frame.jdbc.NoAppVendor.getTr
    ansactionalConnection(NoAppVendor.java:29)
    
    
    at
    com.sterlingcommerce.woodstock.util.frame.jdbc.AbstractVendor.ge
    tConnection(AbstractVendor.java:39)
    
    
    at
    com.sterlingcommerce.woodstock.util.frame.jdbc.ConnectionService
    .getConnection(ConnectionService.java:249)
    
    
    at
    com.sterlingcommerce.woodstock.util.frame.jdbc.ConnectionService
    .getConnection(ConnectionService.java:773)
    
    
    at
    com.sterlingcommerce.woodstock.util.frame.jdbc.JDBCService.getCo
    nnection(JDBCService.java:231)
    
    
    at
    com.yantra.interop.util.TransactionWrapper.getConnection(Transac
    tionWrapper.java:102)
    
    
    at
    com.yantra.ycp.core.YCPConnHolder.createConnection(YCPConnHolder
    .java:268)
    
    
    at
    com.yantra.ycp.core.YCPConnHolder.initializeConnection(YCPConnHo
    lder.java:135)
    
    
    at
    com.yantra.ycp.core.YCPConnHolder.getConnection(YCPConnHolder.ja
    va:340)
    
    
    at
    com.yantra.ycp.core.YCPMultiConnHolder.getConnection(YCPMultiCon
    nHolder.java:113)
    
    
    at
    com.yantra.ycp.core.YCPContext.getConnection(YCPContext.java:179
    )
    
    
    at
    com.sterlingcommerce.fg.visibility.evf.EventWorkerBatchedBase.ha
    ndleBatch(EventWorkerBatchedBase.java:160)
    
    
    at
    com.sterlingcommerce.fg.visibility.evf.EventWorkerBatchedBase.ru
    n(EventWorkerBatchedBase.java:147)
    
    
    at
    java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExec
    utor.java:1157)
    
    
    at
    java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExe
    cutor.java:627)
    
    
    at java.lang.Thread.run(Thread.java:798)
    
    
    
    Platforms Affected:
    
    ALL
    

Problem conclusion

  • Resolution Summary:
    A code fix is provided.
    Corrected database exceptions with event queue worker
    threads.
    
    
    
    Delivered in:
    
    6000303
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT30220

  • Reported component name

    STR B2B INTEGRA

  • Reported component ID

    5725D0600

  • Reported release

    526

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-09-13

  • Closed date

    2020-11-11

  • Last modified date

    2020-11-13

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    STR B2B INTEGRA

  • Fixed component ID

    5725D0600

Applicable component levels

[{"Line of Business":{"code":"LOB02","label":"AI Applications"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SS3JSW","label":"IBM Sterling B2B Integrator"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"5.2.6"}]

Document Information

Modified date:
16 November 2020