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IT30183: OFFLOAD DATA IS NOT REMOVED BY THE MAINTENANCE JOB. JOB FAILS WITH "COULD NOT FIND BLOCKMAP FILE"

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APAR status

  • Closed as program error.

Error description

  • An offloaded backup version may not be removed once
    it has reached its retention setting. This can happen if
    the original attempt to remove the data failed for any
    reason. The subsequent attempts will results in the following
    errors:
    The maintenance job log will show:
    CTGGA1771,Deleting storage snapshot for policy Exception
    :Exception : message :"Snapshot spp_1006_2452_16c1f245dd3 cannot
    be deleted because it must be preserved in order to perform
    incremental replication/offload for the next snapshot; deletion
    of this snapshot can be retried after the next
    replication/offload is complete."type :"SnapshotLockedError".
    Increase cloud offload retention or increase the offload
    frequency for policy vmware_VC01 Bronce.
    CTGGA1925,Snaphot delete Session for snapshot
    spp_1039_2236_16a88149730 session
    33dc86f396984e8cbec95985b5712840 partner Type cloud status
    FAILED message Exception: Could not find blockmap file: None.
    request time 1565359309
    CTGGA1925,Snaphot delete Session for snapshot
    spp_1039_2236_16a88149730 session
    c083e7e96dfc4874a7b4a29f33f0983e partner Type cloud status
    FAILED message Exception: Could not find blockmap file: None.
    request time 1565330557
    The Virgo log shows:
    c.c.ecx.serviceprovider.common.storage.vsnap.VsnapStorageServer
    1565359302042 Previous delete Session requests failed.Cloud
    Snapshot delete Session nullVsnap cloud session delete
    c083e7e96dfc4874a7b4a29f33f0983eon cloud
    myplus.ibm.com:spp-itstsmspp-1551738610525partner type cloud
    status FAILED reason Exception: Could not find blockmap file:
    None.
    c.c.ecx.serviceprovider.common.storage.vsnap.VsnapStorageServer
    1565359302042 Previous delete Session requests failed.Cloud
    Snapshot delete Session nullVsnap cloud session delete
    ebeb6a89fd764b69a75a34a38d67f754on cloud
    myplus.ibm.com:spp-itstsmspp-1551738610525partner type cloud
    status FAILED reason Exception: Could not find blockmap file:
    None.
    Versions affected: 10.1.3, 10.1.4
    Keywords:  TS002580695
    

Local fix

Problem summary

  • ****************************************************************
    * USERS AFFECTED:                                              *
    * IBM Spectrum Protect Plus level 10.1.4.                      *
    ****************************************************************
    * PROBLEM DESCRIPTION:                                         *
    * See Error Description                                        *
    ****************************************************************
    * RECOMMENDATION:                                              *
    * Apply fixing level when available. This problem is currently *
    * projected to be fixed in Spectrum Protect Plus levels        *
    * 10.1.4.222 and 10.1.5. Note that this is subject to change   *
    * at the discretion of IBM.                                    *
    ****************************************************************
    

Problem conclusion

  • When deleting a cloud snapshot, if an error occurs midway
    through the process, vSnap records the snapshot deletion as a
    failure. On subsequent attempts to delete the same cloud
    snapshot, vSnap reported an error because it did not correctly
    handle the condition that some metadata had already been deleted
    by the previous partial attempt. The issue has been resolved by
    fixing the vSnap cloud snapshot deletion logic to skip over the
    metadata that has already been deleted by a previous attempt, to
    ensure that the rest of the snapshot deletion completes
    successfully.
    

Temporary fix

Comments

APAR Information

  • APAR number

    IT30183

  • Reported component name

    SP PLUS

  • Reported component ID

    5737SPLUS

  • Reported release

    A14

  • Status

    CLOSED PER

  • PE

    NoPE

  • HIPER

    NoHIPER

  • Special Attention

    NoSpecatt / Xsystem

  • Submitted date

    2019-09-04

  • Closed date

    2019-09-09

  • Last modified date

    2019-09-09

  • APAR is sysrouted FROM one or more of the following:

  • APAR is sysrouted TO one or more of the following:

Fix information

  • Fixed component name

    SP PLUS

  • Fixed component ID

    5737SPLUS

Applicable component levels

[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSNQFQ","label":"IBM Spectrum Protect Plus"},"Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"A14","Line of Business":{"code":"LOB26","label":"Storage"}}]

Document Information

Modified date:
30 January 2024